Honada Sushi & Hibachi — Restaurant in Pleasant Prairie

Let's get this much out of the way: the food is mostly fine. Salads, like at any mid-range sushi restaurant, are made with old iceberg lettuce and premade dressing. It's fine but nothing to write home about. Likewise with the miso soup: it's acceptable. Even the sushi itself is mostly pretty good. Nothing will knock your socks off at Honada, but if you're just looking for a sushi fix that's "better than the grocery store," Honada definitely gives you better than the grocery store. That's about where the praise ends unfortunately. Service staff is nice enough if you're doing things exactly the way they expect, but do not go in thinking you will be accommodated for any special requests. For instance, many of their sushi specials are labeled "Chef's Choice". Now if you are at a respectable Japanese restaurant (or really any restaurant with any self respect), an "omakase" ("in your hands") order would be treated with respect. You're telling the chef "I trust you to give me a good experience." I informed the staff that I would not eat escolar (it is actually banned in Japan because the oils in it are actually not digestible by humans; and it gives me a killer stomach ache and other GI problems), and that I expected this "chef's choice" not to be boilerplate tuna, salmon, shrimp, yellowtail like other pre-made menu items. The staff simply repeated over and over "it's chef's choice." OK, fine. "Chef's choice" it is, but I told the staff "if you give me exactly those items, I will be very unhappy". Well that's precisely what they did. I received my "chef's choice" plate of sushi with salmon, tuna, yellowtail, shrimp, and ESCOLAR (they try to pass it off as "white tuna", but it is anything but tuna, look it up). The staff refused to apologize and made it out like it was my fault for ordering "chef's choice." No, it is not my fault for disliking your "chef's" terrible choices. Can you even call someone like that a chef if they have exactly zero creativity? I would say not.

I've spent hundreds of dollars at Honada because they really do offer that "sushi fix" at a reasonable price. But with the way they treat their loyal customers, I will gladly pay more at Ono, Soons, or even Sooshibay before ever stepping foot back in Honada. I expected at the very least an apology, and they couldn't...

First off, we came here on a whim because there's a bunch of hype in Kenosha about how awesome this place is. First of all, we didn't even see our waitress until right before we said forget about this place and walk out. Ordered a green tea and a water. The green tea was horrendous. Tasted like soap. Started with the gyoza as an appetizer. The gyoza was standards as you'd get anywhere. Not bad. Not great. My wife ordered hibachi chicken and the salmon supreme roll. I ordered the SIRLOIN steak hibachi and a scorpion king crab roll. My wife's chicken was decent at best. Veggies and and rice were pretty standard. What you would expect at a sushi place. Once again, not good not bad. Now remember when I said I ordered sirloin?! I ordered it medium rare. Tell me why they brought cubed stew meat that was way under cooked and had the audacity to call it steak. The salmon special is just a California roll with thin salmon on it. Save your money. And the scorpion king came out Luke warm and the crab they use is clearly canned as my roll tasted like tin. Legit sushi from pick n save would have been a better choice. So the food is not great. We should've went with our first pick and went to Soons. As far as service goes, our waitress had an attitude the whole time and was dropping our trays as she was bringing them out. To top it off, went she brought our paid receipt and card back to the table, she tossed it on the table, walked off, and didn't say a word. This place is gross and service is horrendous. Save your money and eat at a buffet or travel somewhere else...

This review has 3 stars not necessarily for the food but for the service. I have been coming here since they opened 20 years ago. I moved to Milwaukee so haven't been here in 4 years. I had a take out order. I didn't see the lunch box menu on line so I called and ordered hibachi salmon lunch box with veggie gyoza. I even asked if there was a sauce on the hibachi salmon because 4 years of being gone I couldn't remember what it came with. I picked up my order to find they had given me teriyaki salmon w white rice not hibachi salmon with fried rice. I went back in with my order and explained to the guy at the counter what I had ordered. He said veggie gyoza only comes with teriyaki salmon. So instead of explaining to me on the phone that hibachi salmon doesn't come with gyoza they changed my order to teriyaki salmon. I explained this to him and told him from what I remember the hibachi salmon came with gyoza and instead of pleasant customer service he preceded to argue with me stating he's worked there 10 years and hibachi has never come with gyoza. I've also worked in food service and at some point instead of arguing with the customer the restaurant should have suggested a solution or compensation for their mistake whether it be a side of fried rice for the confusion or even a simple apology for the lack of knowledge or communication of the person who took my order on the phone. I walked with him still arguing. This whole experience has ruined my Honda experience and I will probably...