Cute Nails & Spa — Local services in Pleasant Prairie

I have been going to Cute Nails for a few years for pedi's. This last visit was very painful. The woman asked if I wanted my nails cut (that is the reason I go mostly because when I cut my nails they are too short) I told her yes then she cut them very short which they were pain full for a couple of days until they grew a little. But they don't like great if you look at the top of my toes. This was Wednesday evening.

I wanted to try dipping nails because someone told me that dipping is better than gel. I googled dipping and it stated dipping is better and more natural. On Friday morning I called and no one answered the phone. So I kept calling pretty much every hour on both their phone numbers and still no one answered the phone. Then I noticed that you can make an appointment online. Which I thought was great and I did for Anna. When I got there they were very busy. As I waited a half hour 1 customer left because she was waiting too long. Ok I understand when you schedule an appointment there is a reason that you schedule appointments. then, I was talking to I believe a manager and I told him that I understand both sides (the customer and the spa sides) As we were talking I asked how long was my wait because now I have been waiting for 30 min. This same man told me that I should of called to make my appointment instead of using their online scheduler (especially because Friday's are their busiest days). Like I should of known. I eventually went to the front desk and asked the (I think new) gal if I did have an appointment and when was it. Guess what no appointment was scheduled. I was getting impatient and another guy came up to me to do the dipping but I said no because I wanted Anna. I left because It was already there for 50 min waiting and more people were coming in and I was tired of sitting and waiting I felt vulnerable to catching Covid. I went back to the front desk and asked what Anna's availability was and I explained that I could not do anything for Saturday or Sunday, that woman keep telling me anytime Saturday. I told her never mind and walked out. I was upset but I really wanted to try this new to me dipping. So I got home and called the spa, this time they answered the phone. I asked for Anna to call me so we could schedule something and as of Sunday evening still no call.

To the spa, I don't mind waiting for a few minutes. But it does seem that you don't really care about your clientele you just want the money. I also understand some people need more time then expected. I am the customer and customer's should not feel disrespected or that they do not matter. Not telling you how to run your business, but maybe you and your employees should spend more time with your clientele instead of racing to see how many butts you can fill in a day. When I go to pretty myself up, I don't want to feel like a nuisance and feel rushed out of the spa. We come to pretty up...

This place is on the decline. The facility is dirty and they do not clean the nail areas very well. Stains, nail clippings everywhere, counters not wiped down. The manager is not nice to his employees. On several occasions I observed him yelling at employees in front of customers and was very condescending. I will not be going back. **update due to the response of the owner stating he would take legal action against me if I don't take my review down. I think that this proves my point in his behavior if negative reviews, based on personal feeling and expereinces are met with being false and threatening me to take me to court.

They indicatied I have only been there 2 times which is false. I was going to Cute Nails many times for the past 4 years and I was happy with Anna and Kim's service. They did a good job on my nails. However, during that time I witnessed the owner yelling across the shop to the girl a the desk (in english) that she should not talk to him with her tone, that he was not her boyfriend and she needed to talk to him with respect becuase he was the boss. That was a conversation that he should have had with her in private in the back of the shop, not yelling across the shop for everyone to hear. I felt sorry for her having to be publically berrated. On another occasion he came over to the lady doing my nails and interrupted my appointment with tickets in his hands and proceeded to have a loud conversation in his native language, with her regarding the tickets. this was not a mispercetion on what as happening because they were not talking in engligh. She was visibly flustered and upset, her face turned red and I could tell she was trying to address whatever the issue was and she was not raising her voice to him, he was. When he finally walked away and she started doing my nalis again, her hands were shaking and she was close to tears. I told her to take a deep breath to get composure. Again, this was very unprofessional and not something he should have done in front of customers, let alone interrupting my appointment to do it. At that point I stopped having my nails done for several months, just to give my nails a break. When I came back for the "2" visits this past summer, I decided to find a different place to go due to how dirty it was. I was just not comfortable with the atmosphere anymore. **Posting a review does not have a time limitations. And posting multiple reviews on one day to multiple places just speaks to the fact that I am busy and tend to post all at once. You trying to review all my posts to try and make yourself look better.... Also interesting that other bad reviews didn't get the same...

My recent visit to this salon was deeply disappointing and concerning. The moment I walked in, I was taken aback by the unprofessional atmosphere. Several technicians were visibly sleeping in the customer chairs—an immediate red flag that set the tone for what would be a frustrating experience.

I had come in specifically for an acrylic set, but was met with confusion from the technician assigned to me. He spoke little to no English and seemed to have difficulty understanding even the most basic service requests. He repeatedly asked, “Dip? Gel?” despite my clear request for acrylics. After a confusing back-and-forth, I finally gave in and said, “Just do a regular gel.” To my surprise, he proceeded to give me a dip powder manicure—completely ignoring what I had asked for.

What made things worse was the technician—whose name, I later learned, was Sam—carried on long conversations in a foreign language with other staff throughout my appointment. I couldn’t help but feel uncomfortable when I heard words like “acrylic” and “gel” come up in their discussion. It felt like I was being talked about right in front of me, which was incredibly unprofessional.

To top it all off, Sam was careless and rough while working. He nicked my nail twice, causing it to bleed. I politely asked, “Can you please slow down?”—but there was no change in his technique or attitude. There was a clear lack of training, attentiveness, and care.

Adding to the hygiene concerns, the restroom had flies—a strong indicator that the salon does not meet basic sanitation standards. For a place that provides personal care services, this is absolutely unacceptable.

Between the sleeping technicians, the language barrier, the lack of professionalism, and the unsanitary conditions, I can confidently say I will never return to this salon. I hope management seriously re-evaluates staff conduct and cleanliness practices before more customers are put through the same experience.

Word of Advice: STOP SPEAKING YOUR LANGUAGE. very unprofessional. Also, Sam, pls wash your hands in between clients. The hands were sticky when he was doing mine....