Sleep Number — Hotel in Pleasant Prairie

I do not generally leave negative reviews and I always try to handle things with the company first but I had purchased the P5 bed and it was the worst experience of my life. The first few nights of having, it I was in pain. When calling customer service “Sleep Specialist” they recommended changing the way I sleep because “this bed is designed for back sleepers” and to try the bed for 30 days. I did what they said and it only got worse to the point of seeing a chiropractor for the first time in my life. Now the fun part trying to return the bed. I called customer service and ask were to send the bed. They tell me that they will not take the bed and I have to have it picked up. It will be a pick up fee of $200 and I have to take more time off to wait for their delivery. This is the first I was told of a return fee and was told it was a “free 100 night trial”. How can you call it a free trial and then charge to take it back? I asked why it is $200 when I am willing to take it to their distribution center myself. The reply was that is the fee is in the terms and conditions and that is the only way that they will take it back. I then offered to ship it on my dime or bring it to a store so I don’t have to take time off of work to wait around for them to come out and I was again told that was not an option. I asked if they would waive the fee considering the situation of me being in pain from sleeping on this bed and never being told about the $200 return fee before buying, and even a case manager Kristy at ext. 675 said no. So I got to pay $200 for the worst sleep of my life, a trip to a chiropractor, and taking off of work to return an awful bed. DON’T BUY A SLEEP NUMBER! One thing I would say is this store is not the problem as this store is much better than other Sleep Number stores. The real issue is Select Comfort...

If i could give this location a zero start I would, I am very disappointed in the experience we had. I am currently 6 months pregnant, trying to find a mattress that is good enough to sleep on, Joseph M helped us and I explained and stressed my concern about trying out sleep number and told him I hope that they were different than mattress firm. We had a very bad experience with them and he reassured me that would not happen. He went over everything with us when we found the bed we wanted, we were told at that time they were giving $500 off and there would be a fee of $199 to get the mattress delivered. He said we have 100 nights to try out the mattress if we wanted to exchange to just call customer service. Well that is what we did only to find out he actually did not give us the $500 off and did not mention anything about ANOTHER $199 fee for them to come get the mattress and exchange it. I called the store and spoke to their manager Joy where I expressed my frustration of his lack of communication only to hear her back him up and tell me to call customer service. I told her that was fine she had so much trust in him but I had no reason to lie, I even had 3 other people with me who can vouch for what he said. Needless to say I called customer service for them to come pick up the mattress as we would never buy anything from them again. We found another mattress online called the Puffy Lux which is honestly like sleeping on a cloud. I couldn't be happier with that purchase after the hassle of having to deal with sleep number which is just another mattress firm who will rip you off and not admit to...

Can’t even express how helpful they were with finding a bed for my chronic pain taking the time as well as checking up on me and sending me my personalized information so when I had enough money to save up Joe actually knew some of my financial problems at the moment he did whatever he could to find the best bed for me on my budget and it is heaven you spend most of your life sleeping in laying in bed,It’s so important in your life to have a good bed it’s like not having good shoes when you have bad feet and not being able to walk because you don’t have good shoes you’re not able to sleep well without a bed especially being personally personalized made for your body!!...