P.J. Whelihan's Pub + Restaurant - Doylestown — Restaurant in Plumstead Township

If I could give zero stars for this service, I absolutely would. This was the worst dining experience I have ever had. For September, today was pretty hot and we had a table of 10. 5 adults, 3 kids and a baby. When entering they told us our table was going to be in the outdoor section that is still closed in. We expressed concern about it being too warm, but were assured there were “plenty of fans” to cool down the area. When we are seated, it is like an oven in there. For the large space they have 3 small ceiling fans, 2 on low setting and 1 completely off. They do have the side doors open to the actual outdoor seating, but the windows by our table are closed. When our waitress comes we relay the concern and ask for them to turn up the fan volume AND open the windows as we can see they are set up just like the doors that were opened. We were told she will work on the fans, but a manager will need to open the windows. We order our food, I order mine with fries instead or chips, another person also orders fries instead of chips, another orders grilled cheese add tomato + bacon and another orders a specialty burger. We wait for a long time for our food in this oven of a room. The fans were turned on, but there was no airflow in the room. Windows were never opened. Our food arrives in stages with some getting food and others waiting at least 5-8 minutes until their plate arrives. The speciality burger is missing half the things that are supposed to be on it, the grilled cheese has the tomato, but no bacon and the two people, including myself, that asked for fries instead of chips were given chips. When this was pointed out to the waitress that we were supposed to get fries, she replied with “well it comes with chips and that’s what I wrote down” and then walked away. One of the children asked for a water due to the heat which was NEVER given to her. We ordered an additional side of fries after we were told that the fries we ordered were never written down and those took 20 minutes to get. Waiting for the check was an additional 20-30 minutes and it was so hot at this point most of us had to leave to go to our cars to use the air. We wanted to speak to a manager at the time, but all were feeling too hot and irritated and wanted to get the hell out of there. This whole ordeal took ~2 hours in a hot room with young children, a baby and very mediocre food. 2 people at the table who got cheeseburgers did proceed to get sick later that evening. Overall very disappointing and a waste of...

Madison, the bartender, is highly regarded for her exceptional skills and professionalism in her role. She consistently delivers a top-notch experience to her customers, earning her a well-deserved 5-star rating. Here are a few reasons why Madison excels at her job:

Expertise: Madison possesses extensive knowledge of various beverages, including cocktails, wines, and spirits. She can recommend the perfect drink based on customers' preferences and provide insightful information about the ingredients and flavors.

Customer service: Madison's friendly and approachable demeanor creates a welcoming atmosphere for patrons. She actively listens to customers' needs, ensuring their satisfaction and going the extra mile to accommodate special requests.

Efficiency: Madison is known for her efficiency in handling orders, even during busy periods. She manages her time effectively, ensuring that customers receive their drinks promptly without compromising on quality.

Creativity: Madison's creativity shines through her ability to craft unique and delicious cocktails. She experiments with flavors, creating signature drinks that leave customers impressed and eager to return for more.

Professionalism: Madison maintains a high level of professionalism at all times. She is attentive, well-groomed, and maintains a clean and organized workspace. Her professionalism contributes to a positive overall experience for customers.

In summary, Madison's expertise, exceptional customer service, efficiency, creativity, and professionalism make her an outstanding bartender. Her dedication to her craft and commitment to providing an exceptional experience contribute to her well-deserved...

Been here a few times, it's ok but never overly impressed....it's a fast food chain. (I know most of you think it's a restaurant....and good for you....to me it's fast food)....I stopped in on Halloween. The bartender got my bluemoon and never offers me a food menu.....I'm starving btw. So I take my bluemoon and wait....first beer down no food menu. Maybe they're not serving food I think to myself. Well those people got food and those people got menus and eventually food....ok second beer is down no food menu offered. Hmmmm, I'm feeling a little buzzed, I kind of forgot that I didn't eat by now but my belly is still hungry. Talking to the guy next to me, I lose track of time. Third beer goes down, now I'm sober and a little annoyed.....no food menu offered and I'm getting dirty looks from the crappy bartender with brown hair and short shorts who literally sucks at her job (it was closing time but she never fed me). Now I'm flipping starving at home wondering why I settled for shitty service at a fast food restaurant is beyond me. But here I am making sure it doesn't happen again. To the brunette bartender who served me on Halloween, get a new job you suck at this one!!

And I did tip this crappy bartender, not because she was good, but because she should have a little bit of money after management fires her!! Obviously I won't be back. And save the "we're sorry we don't know how this happened" response. I'm not interested.

UPDATE: 11/18/2024 I emailed Tim as he requested with more details as requested. I have not heard back from Tim. No one actually cares about how...