Terrace Rooftop Dining — Restaurant in Plymouth

Rooftop umbrella disaster. Would have liked to have had an enjoyable experience, but much to my dismay, it was an utter disappointment. We had reservations to be seated outside on a beautiful sunny hot day. It wasn’t busy at the time we went. We were seated and immediately noticed a couple tables that had not been cleaned off and that it was a bit windier than anticipated. However, we waited about 10 mins before the waitress came with water and took our drink and appetizer order. About an additional 10minutes later the waitress brought our drinks. My daughter was getting ready to take a pic and then a gust of wind came through and literally blew the umbrella over and it toppled on top of me and knocked my glass over and shattered it and spilled all over me and my daughter. Her drink was still in tact though. There were other people seated out there too and a young waiter who saw this happen!!! The waiter came and was like OMGOSH are you ok? I am so sorry this happened!!!

I was in shock as to what just happened. I saw my drink spilled all over the table and glass all over the floor, my pant leg soaked and my daughter’s dress was soaked. At this point I was making sure we didn’t get cut. The other customers that were seated out there started putting their umbrellas down. But how did this happened???? Our waitress was no where to be found. We went to the bathroom to dry off.

When we came back out I saw our waitress and she was going to walk right by us. I was like EXCUSE ME!! I don’t know if you know but the umbrella at our table just toppled over on us!! She was like oh no was anything broke!!! I was thinking LIKE WTF, how about asking are we ok??? Anyways I asked if we can be seated inside now instead. She was like sure. We was already disgusted and ready to leave but wanted to give it a shot.

Do you know she seated us and didn’t even come back to bring us new drinks or still didn’t even come back to ensure we were ok. NOR DID A MANAGER/SUPERVISOR COME OUT to ensure everything was ok. Not even sure if they even told a manager??? Still in shock, we sat there and literally contemplated do we even want to stay. We gathered ourselves and collected our thoughts in disgust and decided yeah we were leaving. I couldn’t even fathom giving them our business… That was just a really disappointing experience. Lack of customer service training and empathy and...

We had very high hopes for Terrace Rooftop as we were visiting for the first time today in the hopes of having our rehearsal dinner here before our wedding.

I’ve worked in restaurants for thirteen years and have genuinely never had such a bad experience at a restaurant in my life.

It Started when we arrived and Mike at the hostess stand was visibly annoyed by any and all customers coming up to him because of how behind they were. I walked up and told him we had a reservation and he shook his head and in an extremely rude tone said “well you’re going to have to wait, we’re still trying to seat reservations 15 minutes before yours.” I understand being behind and being frustrated but not quite sure how you are set to greet guests and can’t separate yourself from the frustration to do your job and provide exceptional customer service. Finally got seated about 20 minutes after our reservation was set for.

Little did we know, that was only the start of our troubles. Our server came over shortly after we sat down and took our drink and appetizer order. We thought things would be smooth sailing from here but nope!

We ordered the shrimp and Brussels sprouts as appetizers. This took over an hour to come out. Our meals took almost two hours to come out. And when it did, no apologies or anything.

Every food runner we saw bringing food to the tables seemed confused as to which food was going where and almost every time they came out with food, they would walk up to multiple tables and it was clear they didn’t know where the food was supposed to go and would return to the kitchen to ask again. We were finally able to leave around 9:20 after getting our food much later than expected. This place is extremely mismanaged.

The rooftop view is cool but not worth the overpriced food and extremely long wait times. Definitely has the potential to be a really cool spot. But Whether it’s a date night, casual dinner or you’re planning on having a private event here, I would stay far away from this place until they get their...

TL/DR Ryan, the “manager” is extremely rude and created a bad environment and first impression for their establishment.

Be careful going here if Ryan, their “manager” is in house. If he is there, your experience will be a lot worse. We were waiting out at the host desk (as it says wait to be seated) for over 10 minutes. Which, okay, it happens. BUT when someone does come out it’s Rude Ryan and he is pissed for no reason. He comes out, no greeting or smiles or anything welcoming. The first thing he says to us is “can I help you” in a rude and condescending tone. Then without letting anyone in my party answer he ask “do you have a reservation”. My friend had said no and said that she had called earlier and had asked if they take walk-ins and that the person on the phone confirmed they did. He then proceeds, without a word, to aggressively pick up the menus and walk away. Did not say “okay follow me” or “right this way” , nothing. We decided to follow him anyways. When he gets to the table he slams the menus down and then walks away. We sit down and he comes back and starts filling our waters up while splashing it all over the table and then not filling up my friends water. Doesn’t come back to clean up his spilt water OR continue to fill my friends water. He just goes walking off. Did not say “your waiter will be right with you” just an overall rude vibe. And it’s not like he didn’t walk past us about three times after that, before our waitress even got to the table. Just actively ignored us and the mess he caused. And it wasn’t like it was crazy busy, there were open seats all over the place. But even then, it does not give him the right to behave like this. He seemed slightly nicer to the white patrons so maybe he was unable to mask his unnecessary bias and blatant racism.

Our waitress was a sweetheart and the food was fine for the price, but we could barely enjoy it because we just felt too uncomfortable. We just wanted to...