EDIT: DONE!!!!! Don’t give me punches on my 13 punch card for buying Lox every time if you are going to turn around and tell your workers that the free punch cards don’t count for Lox.

I'm going to go down in stars progressively cause I like this place, I'm not sure what is happening with the new ownership but I'm not pleased.

I do not like going in, the environment is oppressive. But! I like bagels. So, I call ahead. I've been doing so ever since the window was put in. This is the first time in over a month that I've had my phone call answered. I have tried several times, sometimes several times a day to get someone to answer. I kept giving you all a chance. Finally, someone answers today. Yay!

I got to the window and sat there for several minutes before someone checked on me. I was asked if I ordered ahead. I said yes, but maybe y'all are used to people not reading the signs about ordering ahead, so I would understand that, but it just seems weird that I'd be sitting there that long in ignorance.

Your POS system did not allow me to leave a tip, so I feel bad for your workers that they have to put up with bad management, an oppressive environment, and no tips.

Now I have my bagel, and I've discovered the lettuce is now shredded instead of full leaves. I feel like I'm eating a school lunch, not a high-end bagel anymore. I highly recommend fixing the lettuce and answering your phone. I'll give it a month and try again. Kvetching over.