Taco Bell — Restaurant in Pompano Beach

Absolutely the worst experience i have ever had with a restaurant. My sister and I placed an online order making sure it was for two black bean burritos, since we have been vegetarian for over 15 years. when we pick up the order we come home only to realize hers was made with chicken and mine made with beef, how could you mess up that bad.. of course we only noticed after taking a bite. it was an extremely disturbing experience. i immediately made a call to this restaurant leaving a voicemail.. i decided to call again.. and again, but now the phone immediately hangs up. Of course i would assume my number had been blocked or the workers are hanging up on me instead of fulfilling their job of answering the phone.. so i make the drive back so i can actually talk to someone, clearly im not happy, and i tell her i think my number is blocked. she immediately catches an attitude saying she can’t block numbers instead of addressing the issue that they won’t answer the phone. I told her what happened and she takes it in the back and brings out new burritos. I apologize in case i came off rude and try to explain why this was frustrating since we have been vegetarian for 15+ years. she immediately cuts me off before i finish and goes back to saying that she can’t block phone numbers and shuts the window in my face. i wish i could have got her name before she very rudely shut the window in the middle of me calmly responding, because this was truly uncalled for and very unsettling. i will not even be eating this, i would have much...

What is going on with these fast food restaurants 99% of these things are horrible, and i am talking every single restaurants including customer service, no team effort, lazy, chatty, and ridiculous rude. We go and then told we are closed when times are not matching the Google time. It was 12:10am and we are told that store is closed when it's hours are till 1am so what does that tell you, they don't want to work or service and it's a shamed and then because they were closing they only give u what they have or whatever they can make and get out right away!!! Ordered 3 chicken quesdillas and only got 2 of them REALLY THIS IS THE WORST I AM TOTALLY ANNOYED AND WILL NEVER LET ANYONE I KNOW GO THERE!! AND AS FAR ARE ETHNICITY THEY ARE VERY UNFAIR BECAUSE THEY SERVE WHO THEY WANT TO OTHERWISE REFUSE YOUR ORDER!! THIS IS RACISIM WHICH SHOULD NOT BE TOLABERAL TO ANYONE!!! I HAVE NOTHING BUT BAD TO SAY, SO LET ME STOP TALKING BECAUSE I CAN GO ON ON ABOUT SO MANY THINGS ABOUT FAST FOOD RESTAURANT AND THERE MANAGEMENT WHICH ALSO NEEDS TO BE ASHAMED FOR HOW THEY ARE TREATING OTHERS!! REMEBER U GET PAID TO WORK NOT TO JUST SHOW ATTITUDES OR LAZINESS!! I WORKED IN FOOD SERVICE FOR 25/30 YEARS AND HAD NEVER BEEN APPROACHED BY ANYONE WITH BAD SERVICE OR REVIEWS, IT ALL STARTS WITH HOW YOU TREAT OTHERS!! RESPECT, HONESTY, AND POSITIVE ATTITUDE AND...

The food was great and I wish I could say the same for my experience with some of the employees. I ordered in the drive thru and pulled up. Before paying for my food, my girlfriend asked for a side of sour cream when Tracy W said no but she would ask the manager. After speaking to the manager she told us, we couldnt get a second order due to new rules. My girlfriend honestly thought she was joking because Tracy was smiling. When we realized she wasnt, we said ok. We left with our food and had to go back to get something else. My girlfriend went inside to order and asked Garry H how his night was going. Garry replied by saying "dealing with crazy customers". She asked him "what happened?" He said "some lady freaked out because we couldn't do a second order". My girlfriend then asked him "are you talking about me?" Garry said "no it was a spanish lady that wanted sour cream." He made it clear he was speaking about her. She came outside feeling uncomfortable and upset. Unfortunately for us the food was good but if you go there be prepared to be treated unfairly for no reason. No good...