Baldinos Giant Jersey Subs — Restaurant in Pooler

If I could give this less than 1 star I would. Where customer service has gone is beyond me but whoever runs this establishment needs to spend a little time with his/her employees to take OWNERSHIP when THEY make a mistake!

I ordered the baldinos cheesesteak no oil and vinegar. Pretty simple order. It was noon and there were about 4 people waiting for their food and I was third in line to order. Orders were flying out and the girl at the counter was taking the orders at a great pace. My order number was 2089. The two people in front of me were 2087, 2088 and we were in the same party. We stood for what seemed like for only a couple of minutes and one got their food followed by the other. I sat down and they started to eat as order 2090, 2091 got their food. I was giving the benefit of the doubt since my sub was hot. 2092, 2093 get their orders and those were the last people waiting to get their food. I walk up to the counter and ask one of the employee where my food is I was order 2089 and apparently the person didn’t speak English because she just nodded, smiled and chuckled. That’s when my mood changed! I asked the other clueless human being standing there as she finished taking someone’s order where mine was and her response was I don’t know. Then I asked what appeared to be the manager where my order was and her response was I don’t know I didn’t take your order. I asked her to find the other girl who did. I asked her and she said she didn’t know where my food was and asked me for my ticket. I said I was 2089 and I didn’t know I needed it so I threw it away. She remembered me and said you had the cheesesteak and she guessed the ticket didn’t print out to which my reply was two people before me and 3 people after me did just fine and I want my money back. As she is fumbling through the process of getting me my refund (I guess you can only take it out of one till) I comment that this shouldn’t take this long and her reply was well we could have made the sandwich for you too. I told her that was my expectation when I paid you 10 minutes and 6 orders ago so I will just take my money. At NO TIME during that whole process did one of the 4 employees say I am sorry. Just, what can I do if the ticket didn’t print out. The answer is start with an apology and we will figure it out from there.

I would urge any and every one to not waste your time, money and energy to go to an establishment that doesn’t just say sorry when...

Would I sit down in the bathroom stall and use the facility here? Unless I could not hold it anymore, no. And it would require a good wipe down.

Would I look at this sandwich and think “This is going to be delicious”? Not necessarily.

Would I go back and eat here again? 100% emphatically yes.

With food this amazing, you have to overlook the atmosphere. The building is just a vessel to the promise land. Hence the overall 5 star rating with a 3 star atmosphere. And to be clear, the kitchen was visible and sanitary. Nothing of any concern. But walking in, you sort of pause and ask “Do I pass Go?” But after enjoying this delight, you are reminded about Jesus being born in a dirty barn and realize you shouldn’t be too quick to judge greatness by its environment.

Here is why: The sandwich was huge! Like, look at the bag of chips compared to the size. It was also messy good. I must have gone thru a dozen paper towels and still had to wash my hands when I was done. They really should hand out bibs as well. It was loaded with meat, cheese, and toppings. Ask them to grill the meat too. Awesome! The bread was amazing. Bread makes or breaks a sandwich. This bread brought it home. It had a nice moist chew with a mildly firm rind. And everything was fresh. To top it off, the staff were awesome! Service was excellent. I added a second cash tip after the meal because it was all so good.

To be fair, this place doesn’t have a public bathroom and you have to go next door to the gas station to use theirs. Regardless, I’m very impressed with the sandwich. In fact I’ll go a step further and say I’m beyond impressed. I walked in expecting mediocrity and left pleasantly stunned. A light to the world of weak sandwich options. Hope for the future generations to enjoy and taste something great. Long...

I really was hoping this would be my new favorite place! On 6/24/24, I was on my way back to SC. Was in the mood for an extra special sub. Did some research during my flight and found this place. It looked absolutely charming, and loved the back story! Menu looked great! On the day in question, it had advertised closing time of 9pm. I call at 8:14pm. This is how it went, a voice on the phone answers "Hello?," as if I had just wakened them. I pause for a couple seconds, confused. I said, "Oh, is this...." Interrupted by "Hello Baldinos" Oh, Hi I was wanting to order a sub for pick up. "What's the name?" Roy, sorry, I'm just leaving the Savannah airport, I would like to order a #24.....(Interrupted) "We are closing soon, if you can't be here in 20 minutes..." So, it's still 8:14pm, they should know the airport is only 10 minutes away, they close at 9pm. I said, Never mind, I'll just go somewhere else. They said "Okay.", A very rude phone exchange. I don't need to spend my money there -I can spend it wherever I want. Businesses definitely need my money, and I don't necessarily need their business. Too bad, I was really looking forward to...