If I could give a review and not give a star this would be one!! You know what they say about first impressions....Well this place didn't make a good one. It took me 15 mins to order a beer sitting at the bar at not so packed restaurant. I then proceed to order food and that's when things when quickly down hill. I heard great things about the Marker mark sliders, so I order them medium and sit enjoying my beer and college football. Glancing every once in awhile at the service window to see if my food may be over there. Well it happen to show up in the window and I patiently waited for the staff to bring it to me (knowing they are busy). So 45 mins go by with my food still sitting in the window, a local orders the same thing I do and receives his food in a timely manner. So I politely asked the bartend if she could check on my food that I ordered 45 mins ago with a snide look and comment of she will check. She asked what I got (mind you she placed my order), I pointed at the guys food and said the exact same thing he did but 45 mins ago. I ask for the food to be taken off my my bill and she snaps back not a chance!! Do what?!? So I ask for the manager and she says states she's the GM. She proceeded to roll her eyes and go check on the food (which has been sitting in the window). She brings the food over to me and I deny it cause I know for a fact that its cold and have been watching it sit in the window for 45 mins, she then proceeds to LIE straight to my face and says it just came out and it was hot (touching the bun). I tell her thats a false statement and not only I but they people around me have watched it sit over there. She once again snaps back "nobody would watch a window for food"... Well somebody might after waiting 45 mins for 3 simple sliders and fries. She insists that it hot, so I ask her to touch the fries (knowing they are cold) and she tell me if they are hot, so I ask may I touch them. She refuses to my offer and throws the food in the trash. She once again LIES telling me they are hot. Mind you the other patrons around are witnessing this. She claims she cancelled my tab and tells me to have a good night. I ask for a receipt of this this and she tells me she never ran my card, I state the other girl did and my CC is in your system. She still denies that it doesn't exist , so I finish my second beer there in the 2 hours sitting there and walk out. Only time will tell if there is an open tab sitting at that poorly ran establishment.
If the owners read this I would highly suggest you find someone with "people" skills and can represent your business in a positive manner to be a General Manager.
Lesson learned:
This all could have been solve by a quick I'm sorry I forgot about your food and I will get it re ordered and comp it for you. But instead you will now have this review about your establishment forever and lost the business of someone who just moved into...
Read moreNice sized sports bar with PUH-lenty of nice TVs. The place was PACKED on a late college football Saturday afternoon. It’s not a bad place, but it was hot inside (probably due to the amount of people) and quite noisy.
They have an outside patio that’s dog friendly.
They have a full bar and quite a large list of beer on draft and in bottles, but most of them are from the big breweries. There’s a small handful of microbrews, but not many.
Although I didn’t eat there, the food menu looked like a bit of a step above from the usual sports bar. If it wasn’t so hot in there, I probably would have eaten there.
The reason I chose this place for a cold brew was because of their happy hour specials listed on their website.
Thursday 4 PM – 6 PM Friday, Saturday & Sunday 3 PM – 6 PM $1 Off Draft Beer $3 Well Drinks | $3 House Wine
However, after receiving my bill, I was charged full price. I inquired with the server, who had to speak to a manager. The manager explained that the info on the website was outdated and needed to be taken down. He also explained that the all you can eat rib Thursday special was no longer good and needed to be taken down. He said it had been mentioned to the owner several times, but to no avail. Regardless, the manager gave us the happy hour prices for our drinks and we were on our way.
It’s a nice place, so I’ll check in on them again in the future and see if their cooling problems have been resolved. Just don’t put any trust in the specials you see listed on their website. I just checked and the misinformation is still...
Read moreWe go here often, everytime we are in town. In December we had a terrible waitress. We had to tell her a couple times what our drink and food order was. She forgot to put the food order in even. We chalked that all up to maybe she was a new waitress. We just left there and most likely won't be back. We waited 13 minutes for anyone to even come get our drink order. One of the owners was right behind us watching the race and didn't seem too worried that we weren't being waited on. When the waitress finally came, it was the same one from December. We gave our order for two beers, and buffalo shrimp bites. Another table sat next to us and had their drink order before we even had been waited on. 5 minutes later the waitress came back and she asked what we ordered. She didn't remember any of it! She's obviously not new anymore. She did mention that they had a memorial service yesterday and they were all still grieving. While I appreciate losing someone that means a lot to you, maybe you shouldn't be at work. It was presented to us as an excuse for the bad service which was not right. Close down for 2 days then. While the food is priced high (all over the island is high), it's usually good. But the service stinks! We very seldom tip less than 20% and spend plenty whenever we go... It's just so disappointing. We'd love to spend our money there, but only when the service is better. We went down the street where they gladly accepted our money, and the...
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