Pedro's Tacos & Tequila Bar Port Arthur — Restaurant in Port Arthur

We visited this place for the first, last and only time today. I got ordered the taco salad and the other person in my party ordered fajitas with a side of shredded cheese. When our food came out, the other person in my party didn't receive the cheese he ordered and my taco salad had 15 shreds (I counted) of cheese on it. He told the server (different from the one who took the order) the cheese he ordered was missing and the server went to check on it.

In the meantime, I noticed my taco salad had 15 shreds (I counted) of cheese on it and the meat was a meat paste, akin to what you would get at Taco Bell. Maybe that's just their recipe – I don't know, but it was greasy, runny and just overall unappealing. Even so, I wasn't going to complain about it, I just wanted more cheese than 15 shreds. I called over our original order taker and pointed out the lack of cheese on my salad, told him I'd keep it, just bring more cheese, please. And I also reminded him that we still never received the cheese the other person in my party ordered for his fajitas. By this time 15 minutes had passed and both plates were cold.

The original server finally came back with the side of cheese we ordered for the fajitas, but said the kitchen said that's how the salad comes (with 15 shreds of cheese, apparently), but he would call the manager over if I wanted him to. I said, “Yes, please.”

When the manager (Nelson) came over, I clarified this is NOT the server's fault, but look – this is how much cheese my salad came with, I'll keep the salad, just bring more cheese for it please – and the kitchen had said no. The manager (Nelson) said that's right, that's how it comes and no, he's not going to do anything about it. I said fine – then take the salad back and take it off our ticket. He also refused, saying, “You can't have it taken off your ticket. I'm not going to do that.”

So after this flaming display of inflated sense of self-importance brought on by his “Manager” title, I went to the hostess booth and asked her for the name of the manager/general manager/owner's name because I had a complaint. She asked if I wanted her to call the manager on duty (Nelson) over and I told her no, I want the name of his manager. As we're talking – Nelson comes over and directs her, in Spanish, not knowing that I'm fluent in Spanish, to stop talking to me and go tend to other things.

I made him aware that I do speak Spanish and he could have said what he had to say in English because, either way, it was understood. He asked if he could help me and I told him no, he obviously cannot help me and that I was asking the hostess for the name of the manager/general manager/owner. He said, “I'm the boss.” I said, “No – you're not the boss. You're the manager on duty and you work for somebody. “ He kept repeating, “I'm the boss”, as if any complaints anyone has would not go beyond him and he was the Be All/End All of that establishment.

I advised him to brace himself for the review he was going to get, paid our ticket and left.

Never at any point did he apologize, offer to rectify anything or offer to be accommodating in any way. To add insult to injury, he had the most vile attitude and demeanor while he was refusing to be or do any of those things.

We eat out several times a week and never, do you hear me, NEVER in our lives, have we encountered this level of unprofessionalism, horrific attitude and blatant disregard for patrons that we experienced in this establishment.

And all he had to do was bring more damned cheese! That's it! A side of shredded cheese to add to my salad. Instead, he choose to allow this petty situation to escalate to the point where I am sitting here typing this review that I am going to share far and wide on every platform across the Internet that I can find to share it to and as often as I can share it.

Nelson is bad for business. He's really bad for business. And so are...

This is a hidden Gem!! Must try!

The location is great because it's right off the highway, infront of the mall. I feel like its centrally located. We have been 3 times in less than 2 weeks! Our 1st visit we were on the way home from the south East Texas State Fair. I tried to call the order in Togo but they wouldn't answer the phone. When we got there it was not busy so I don't know? My husband and I shared a Fajita burrito to go. My sister chose quesabirria and my brother chose enchiladas. The service was fast had it out in less than 15 minutes. The burrito was really large, I absolutely love the queso that they used on it! The fajita meat was also really good.

The second time we went back we had queso crawfish with chips! Oh and the salsa is warm (temperature wise) not really spicy but very good. It reminds me of like Toastito's salsa 😂 I had a sangria Margarita on the rocks. My husband had a regular margarita large. The margaritas are good! They come out dressed with orange, Lemon and a purple flower. For our main meal we shared quesabirria. Highly recommend it!!! It's like shredded brisket inside of a totrtia. There is this red dipping sauce that goes with it. The meat is tender, moist, juicy, and literally MELTS in your mouth. It's so flavorable. We couldn't decide on a dessert so we each got our own. My husband chose the tres leches. He loved it! I thought it was okay. Chuys Mexican resurant has better tres leches. I chose the sopapillas! They were really good. Dusted with brown sugar and cinnamon. I chose to have chocolate and carmel drizzled over them. Then it came with a little cup of honey to dip it in. I'm a big fan of Just plain sopapillas with butter and honey (because Of ponchos 😂) these were still good.

Our 3rd time to visit for the appetizer, we had queso chorizo!! Oh, it was amazing if you love Cheeses get this!!! It's warm and gooey Very cheesy and a hint of spice from the chorizo without being overpowering. We ordered the same margaritas as before. Except this time I got a large instead of a small. For our Main meal we shared an enchilada dinner. I can't remember exactly the name of it but it had one chicken, one beef and one cheese enchilada. They were all really good 👍 my favorite was the cheese 🧀. I will tell you that I normally don't like the red/chillie sauce that mexican restaurants put on enchiladas. Well since my husband and I were sharing it I went ahead and left it on there. I did not regret it at all I'm not sure what kind it is but it's so good it gave the enchiladas another depth of flavor. We didn't order any dessert this time because it was my little brother's birthday we had cake.

They have a really cool little robot cat that runs around and delivers chips and salsa, I believe it also delivers food too. The decorations are very modern, sleek with a lot of white. I have large tvs on the wall to watch and all around the bar area.

The restaurant is very clean and the bathrooms are very clean.

I really believe that the reason that they are not busy Has to do with all the mexican restaurants in that area. Those restaurants have been there for a long, long time. People are creatures of habit. They are going to go to their favorite mexican restaurant. I really hope that people will give this restaurant a try. The food is great in the atmosphere is fun. 5 stars for sure! As always if you have found this for a view helpful please give it a...

Food was very good and the wait staff was very attentive, did not take long to be seated and they were busy....both dishes did not take long to come out (seafood chimichanga and grilled chicken) however the one thing that will probably keep us from coming back is that RIDICULOUSLY LOUD MUSIC FROM THAT BAND!!!!!!! we literally could not hear each other speak and our 1st waiter had to literally lean over and put his ear to our lips...smh....asked to be moved to the other side of the restaurant and was quickly moved to another booth where the dining experience became much more enjoyable....the sad part about this night was that I spoke with our second waiter about the loud music and if it could be turned down at which point he proceeded to tell me that this was the number 1 complaint from the customers since they've opened but that the current manager (didn't say her name) likes the music loud even after numerous requests from the customers to turn it down.... I guess the waiter felt comfortable enough to share his frustration because he said that "she doesn't care what the customers want" regarding the loud music.... there's no way I'm taking a chance driving 24 miles one way to this restaurant again only to be possibly told that the only tables they have that night are in front of the band.... I read the other reviews that talked about this and now I see why..... trust me when...