Miller's Ale House — Restaurant in Port Orange

We came here Saturday 04/06/2024, after a beach day, wait time was great, our server Tommy started off strong, after we got served our appetizers, he was literally never to be seen again. My husband had ordered a medium steak which he received WAY over cooked, I ordered 12 wings which were WAY under cooked, we didn’t complain or make a fuss mistakes happen in the kitchen, not the waiters fault & we totally get that, we weren’t rude, didn’t even ask for a discount, a manager did stop by at the table and apologized. While, we were waiting and Tommy was no where to be seen or found, Samantha “Sam the great” was absolutely phenomenal, she is the very meaning of excellent care + customer service + for the people, Millers should be proud to have an employee that exceeds expectations, she noticed we hadn’t gotten any refills in a while & quickly came up to us to apologize and make sure we were taken care of, from the moment we got the food corrected, made sure everything was to the T. Meanwhile, the only time we saw Tommy again was to give us our bill, respectfully he was not tipped because he did not attend us, we left our money with Sam the great, who took a table that wasn’t her responsibility to make sure we were satisfied, as someone in the service industry that’s what you do. We paid the bill and never received a receipt for $94.68 that we spent, didn’t think much of it because I got the notification of the transaction on my card & of course this is a business so I’d think it’d be conducted as one, I get a notification the following day 04/07/24 for an extra $10 taken out of my account, Mr. Tommy thought he’d take matters into his own hands and tip himself. Now not only is it illegal to steal money from someone’s account, but unethical. It’s thanks to people like Sam that even though dealing with this unpleasant experience, she...

Tonight my family and I went to eat here. After we sat, a man stumbled in knocking into our chair then sat at the bar. He was then served a beer obviously already intoxicated to the point he passed out at the bar twice. Then manager Vincent's response to the situation was poor. His solution was to advise the man if he feel asleep again he has to leave. The man stumbled out of the restaurant sideways almost knocking into another table with kids. I walked up to the manager and bartender and asked how could they allow this man to walk out that way the bartenders response was that he was high not drunk and that was his only answer. I walked outside to see if I could locate the man, I didn't. We got out food ate and exited with 4 adults and 4 children and saw the man was passed out in his car behind the wheel while it was running. We contacted law enforcement, and while on the phone with dispatch the manager Vincent then decided to call in. I spoke with the manager again whom felt the need to spell his last name and saw no wrong in allowing this man to walk out the way he did, with complete disregard for public safety and the safety of that man. He stated he followed protocol because the guy ate jalapeños and talked fine that he was ok. I will never in my life fund such a place that allows a manager to make poor calls that way. The situation could have been much worse! That man was in no position to walk much less drive. It also could have been prevented with better judgement by the bartender and management. I will contact the general Manager as well and update with what the...

Went to dinner with the family. My wife ordered the chicken parmigiana fettuccine. Apparently, they burned it twice in the kitchen. It never made it to the table until we were ready to leave. They did place it in a to go box at our request and refunded it off our bill. However, the wife didn’t get dinner until we got home. I ordered the queso smash burger. The burger was not smashed and was incredibly under cooked. Additionally, the top bun was hard as a rock and the bottom bun was so soggy that it was almost non-existent. They did take this meal off our bill because I couldn’t eat it. So now neither I or my wife had dinner. My daughter ordered the kids zinger meal with fries. They brought a regular zinger order with no fries. Also charged us for that regular zinger order. My son’s kids zinger meal was correct and appeared to be fine. We also ordered a half-pound crab legs (add-on) which were skimpy at best and not great. But at least I got to eat some of that since I could not eat my basically raw burger. Server seemed nice. But after bringing refills once, she disappeared. Granted, they were busy and I am sure she knew our meal was a disaster, not wanting to come to our table. I don’t blame her. There were some other service issues with seating, but this review is long enough. Overall a terrible experience and we will not be returning. Which sucks, because I was really looking for an alternative to houlighans....