Dunkin' — Restaurant in Powdersville

Came in to place a order on our way through town. Tried to place a order and was told they weren't able to do so bc they were not able to add matcha to anything besides the matcha latte which is incorrect bc I order the refreshers often at home and add matcha. I said ok can you do a matcha latte added blood orange flavor.no that's not option. So I changed my order to a iced macchiato pumpkin spice add cream was told they were not able to add cream bc the manager didn't allow this and was very strict. So I ask for the energy punch was told it wasn't on the menu and it clearly was so then another girl said well we don't have the stuff. So I open my app to see other options while the 2 girls decided to just speak to each other very rudely discussing the orders and what there responses were going to be of why they were unable to do them. So I looked back up and said so what yall are saying is your unable to customize any order regardless of what I ask for. She said well it's only specifics were able to do. I said well can you make a iced coffee and add pumpkin flavor with cream and sugar or is that not an option either. It took me 5 times changing my order to get something they could make. The attitudes of these 2 ladies was very rude and they acted annoyed just by me trying to place an order. I go to duncan often and order all the above drinks with no issues at multiple different locations. Not sure who the manage is over this location but they need to train there employees in customer service just a little better bc the behavior of your employees was very rude and...

I purposely avoid this location after attempting to try it for the 5th time and AGAIN having a horrible experience! It takes a lot for me to make a 2 star review! After working myself in the food industry for 14 years. I know good service and quality! The ladies/other fellas inside have a complete lack of respect. And they voice it! Coming through drive thru I needed a bagel with sausage and cheese it was even repeated back to me nope I received sausage and egg. Came inside! I let her know. She went back and I heard a LOUD growl type scream! Girl I hope you are okay! I know I am. Its a BAGEL. The management coming from the back office with her phones shows me she had no time or energy for it. Just lazy. All I could hear was drama, cursing, and people talking junk. Nice atmosphere to take a kid into huh? There will not be a...

Today on my lunch break, which is at 7am because I work midnights, I spent $5.02 on a medium iced caramel latte and I took three swallows as of taking this picture! It’s literally ALL ice! Total garbage! I won’t ever order anything cold from this place again! I watched this guy that I assume was new try to put my drink together the cup wasn’t even half full when he jammed it full of use. He smashed it to fit down in the cup and I assumed get the drink cold. There was still a gap at the top of my drink so he handed it to the girl working there and she jammed EVEN MORE ICE INTO IT instead of putting a little more of a beverage like maybe milk in there! It would’ve cost the place less than a penny for! And I had to pay $5! Good luck staying in business this way! Especially in this economy we...