Wendy's — Restaurant in Provo

One star — Extremely disappointed with my visit.

I went through the drive-thru and was helped by a worker named Carolina. Right from the start, she was rude and unprofessional. We politely asked if we could upgrade our drinks to Frostys, and she refused without explanation. After we kept asking, she finally allowed it but stayed silent and told us to pull up to the window.

At the window, she was visibly irritated. We asked for Ghost Pepper Ranch, and she told us they were out (which we were fine with), but her attitude made it feel like we were bothering her. She then told us that if we wanted to, we could go inside and ask someone else. She handed us our food and closed the window before giving us one of our drinks. When we asked for it, she acted annoyed and gave it to us with an attitude.

When I got home, I found that my spicy chicken sandwich was undercooked and all the fries were cold. Concerned, I called the store to speak with a manager, and Carolina happened to answer again—claiming she was the manager. I asked to speak to someone else, and she refused. When I explained the issue, she kept asking what my “problem” was and didn’t take anything seriously. Then she hung up on me.

At this point, I didn’t feel safe returning to the store to resolve it in person. The entire experience was unacceptable—from the customer service to the unsafe food. My family and I will not be returning to...

I went through the drive-thru at the Provo, UT Wendy’s today and had yet another disappointing interaction with the manager, Carolina. Unfortunately, this isn’t the first time she’s been rude—my past visits have been similarly unpleasant.

Despite trying to be polite, she cut me off abruptly when I asked for ghost pepper ranch, claiming they no longer carried it. She then slammed the drive-thru window shut without another word. I went inside to double-check and was given five packets of the sauce with no issue, proving she had lied.

When I got home, I discovered all the burgers in our order were cold. I called to ask what could be done, and she immediately identified our order, which made me feel like she knowingly gave us cold food. Instead of helping resolve the issue, she became rude and confrontational over the phone.

A manager should set the tone for customer service, but Carolina has consistently shown a lack of professionalism and courtesy. I did not feel safe or comfortable returning to the store to address the issue in person.

I would sincerely appreciate it if the general manager or store manager could contact me directly to help resolve the issue with my order. This experience has left a very negative impression, and I’d like to see that...

The older lady you guys have working the front counter is horrible and should not be working there. I and my spouse were ordering food from her and he was making sure she got one of the items he said after she talked over him multiple times. He was confirming with her our items and she started to say I got that and I got that loud, when she didn’t have the exact items we asked for. So I told her that’s enough getting loud with us for no reason. Then I asked her for the total and she told us it and we gave her half in cash and said we did the rest on card she took our cash and keep saying we owed the whole amount, when we already gave her half our payment in cash. She finally let us use our card for the rest of the payment and started mocking me and laughing. Then my spouse told her enough and she said shut up. I then asked for the Manager and she didn’t want to get him, she said everyone asks for the manger she still wouldn’t get him. I finally looked over the railing and got his attention, he apologized. I don’t think this Situation was resolved but I also will never come there again. I’m a pregnant female and can’t deal with stress like that. Please help your staff be...