Wendy's — Restaurant in Quakertown

I ordered the $6 biggie bag w/ light lemonade. With tax it should have been $6.36. I got $3.00 change, the food was cold, and I was not given a receipt. I called and asked for a manager within 5 minutes and advised of the poor quality of food and missing change. She cut me off and said, Well what do you want?” I said replacement food and my change. “You actually want the change?” I advised that, yes I do. She started challenging me. I told her I was there 6 minutes ago, I am SURE she can find the transaction. She didn’t give me her name and said she will leave a post it note in the office about it and hung up. I realize that the change isn’t a big deal, BUT if this happens even a few times a day it adds up. Plus, why get an attitude when a customer calls and advises of a quality and customer service issue? The proper response when you get a call like that is,” I am sorry that you had this experience. What can I do to make it right for you?” If the attitude hadn’t been there from the manager, I would have been fine if she acknowledged the problem with the lack of change and receipt and had said she will address it to be sure that it doesn’t happen again. But without the acknowledgment, I told her that I want the change, too. And instead of “a post it” she could have taken my address to send me a gift card for $7.00- the amount that I was out. Poor training, poor management, and poor...

For fast food this is not fast service. If you’re a delivery driver, do NOT go here unless you have time. The store instructions say to go inside, and they have signs saying they’re open inside for pickup. I went inside and waited 10 minutes before someone said something to me (keep in mind some of them saw me standing there the whole time and just ignored me). Then the lady told me the door was open by mistake and i had to go wait in the drive thru line.

Waited 5 minutes in the drive thru line, was told to hold on a second and the woman never came back. 10 minutes go by so i call on the phone and am told to just pull up to the window. There was literally no cars in front of me and hadn’t been for a while so I’m not sure what took so long and why no one came back to the drive thru speaker. They had one of the two orders i was picking up ready but hadn’t even started the other one. This is 30 minutes after the order was placed (an order with 2 items.).

Took me almost 45-50 minutes for the whole ordeal at Wendy’s. The poor customers waiting on their deliveries didn’t get them till after an hour after placed. Only person that was nice to me was the younger girl who had spoken to me on the phone then helped me...

Dear Management,

I am writing to express my disappointment regarding my recent visit to your Wendy's location, and I feel it is important to bring this matter to your attention.

When I arrived to collect my order, I was abruptly informed by a representative that they were unable to take any orders due to a delivery truck's presence. I mentioned that I had already placed my order, and instead of offering assistance, the representative stated that my order would be prepared only after the truck left. It was unacceptable to wait over 45 minutes for my order without any explanation or acknowledgment of my prior placement.

Furthermore, the manner in which the representative communicated this information was unprofessional and dismissive. The delivery truck's parking situation added to the disruption, making it clear that better planning is necessary to avoid inconveniencing your customers.

This experience was far from the standard I expect from Wendy's, and it has left me frustrated. I urge you to address these service issues immediately to enhance the customer experience for future patrons.

Thank you for your prompt attention to this serious...