Dominic's NY Pizzeria

Have eaten and ordered here quite a few times and have had a decent experience until tonight. Ordered online through Slice and after waiting almost 2 hours for my delivery I called them. They answered the phone and said they were closed. I told them my order was over an hour and half ago and I'm still waiting. The person on the phone kept talking to the driver and trying to tell me the driver rang my doorbell, called me, and nobody answered. After a few minutes or arguing with them like it was my fault, they verified my address and phone number. Sure enough, they had gone to the wrong address and called the wrong phone number. They were "so sorry they messed up". A sorry doesn't cut it. After waiting close to 2 hours a customer shouldn't have to argue for 5 minutes to get a refund when they screwed up. Try being a better business in the first place and maybe try making it up to the customer with more than a sorry. They have lost a customer tonight.