Steak Escape — Restaurant in Raleigh

I recently went to this location to get an amazing sandwich with some fries the last time I had come to this location was about a year ago and there was two people working a guy and a girl I believe they were a couple they were the nicest people I have ever met I believe the guy had a beard and the girl had blue hair. They were so nice and their customer service was top notch the food was absolutely delicious we will go there almost every day and they would greet us with their big smiles unfortunately we had to move so we stopped going for a while. We recently returned to this location and unfortunately the very kind couple were gone and no longer working there. There was another crew and there was a lady working the register. There was something wrong with her arm. She kept complaining about it to me when all I wanted was my change back she kept telling me her hand sweats and that really grossed me out. When she finally gave me my money I kindly asked for hand sanitizer and she refused. I said okay and walked to the place next door and got some. I ordered a combo witch cost almost $11!!! For a 6inch fries and drink! The guy that was making my sandwich was sooooo dirty. He looked as if he hadn’t showered in a year!!! He kinda smelled bad too. When cooking my sandwich his stomach had touched my food and I pointed it out and asked if he could remake it. He damnded that the food was okay and there was nothing wrong with it and gave it to me anyways. After being completely disgusted with them I walked away to take my food to my table and as I was sitting down I realized I didn’t get my fries so when I went back to get my fries I was talking to the lady and she said she gave them to me but I know she didn’t. She went and got the owner I’m assuming who he was and he was VERY RUDE!!! Told me to stop lying and that I can get a refund if I returned my food. After a unpleasant argument he decided to make me my fries that I never received. After the fries were done the lady handed them to me with her nasty sweaty hand. I walked away and threw the food away. I have never been so disgusted in my life. I sure do wish the other couple were still there. The time they were there they really turned the place around. The customer service was so great and food was even better. So sad they had to go. I would not recommend this place as long as the current...

BEWARE!!! I went to this location over the weekend with a friend. The young boy working the register was clueless about customer service. I placed our order. He gave me the total. Unfortunately I only had a $100 bill but not enough smaller bills. He accepted and started to give me my change when the horrible manager comes running over to ask "what did they give you ". The boy told him $100! He started huffing and puffing but gave me my change after pushing the boy aside. We patiently waited for our COMBO! The cook kindly gave us our sandwiches but said it would be a few moments on the fries; no problem. Once again the young boy walks over and sits two bags down between myself and another random patron and said nothing. The lady asked if it was her order, to which he said nothing so she started to dig around in the bag only to discover it was our fries. I advised him that we needed fresh fries as some random person had her hands in our bags (not really her fault though). Again the horrible manager comes over angry to say I will give you back $2.00 for the fries and literally handed me a mere $2.00 from me ordering two combos! When I told him how could he claim that the fries were $1.00 each. He refused to give us the fries that came with our combo. We wanted combos PERIOD! Please also note that the manager was handling food, money and improperly wearing a mask. When I tried to talk to him about it he walked away. Sorry customer services will not be rewarded but exposed! I would have challenged this more but considering my friend is now a retired US Army veteran I did not want waste our time hanging out since we have missed time together while she was serving this country! If I could give no...

If I could give zero stars, consider it done. If you’re wondering why there’s no line there’s a reason stay away you’re better off eating the gum you find on the floor. $59 for three people and one of the sandwiches were made wrong and when we confronted them, they wanted to be combative and argue. these sandwiches were rancid I hope this person didn’t quit their day job to start this company. If I went outside and offered this to a homeless person they would reject and decide to be hungry. And you think you can play it safe for their specialty items no you can’t. They cannot even make a basic Philly cheesesteak. I’ve eaten better, Philly cheesesteaks form a golf course...