Taco Bell

If i could give zero stars i would. Worst experience ever here. My fiance and i went out on Sunday night to a taco bell closer to us, that taco bell informed us they were out of beef so we came to this location instead, upon ordering they did not mention anything about being out of beef, so we ordered, paid, got our food and drove home. When we opened our food we discovered everything was made with steak instead of beef, my fiance called and spoke to the manager who apologized and said if we came back we would receive a new order, we accepted and drove back. When we returned the manager was nice despite me being quite upset and demanding a refund, she said she was off the next day but that if we came back on Tuesday she would give me the refund(they were already closed and drawers put away so she couldn't do it at the time), stupidly we did not check the remade order and drove home only to find that that we recieved entirely different food than what we had originally ordered. If it had been remade correct I wouldnt have gone back for the refund. Since it wasnt today (Tuesday) we went back to ask for the refund and even had the reciept, at the talk box I politely asked to see a manager for a refund, i was told to pull up to the window, they mustve forgot to unpress their talk button because before i pulled ahead I heard the girl say "yeah hes asking for a manager for a refund" and another person (presumably the manager) say "i aint giving no damn refunds". Now as i was waiting to pull up to the talk box i saw that they had another angry customer, a woman so upset she parked her car and got out to yell at the employees in the window, so i knew they wernt having a good night and expected i may encounter some resistance from the manager. When I pulled up to the window she rudely snarked at me "you're the one that wants a refund" I went to reach for the receipt and before i could grab it she begans ranting "yall came through last night and got free food!" My fiance and i both begin to explain "no ma'am we came through Sunday night and got steak instead of beef" she interupts us with "yea i was here sunday night and gave you free food already" I again began to explain "well actually the remake order you made wasnt what we ordered" she interupts again "yes it was i made it myself" I said "ma'am we ordered a number 3 and a number 6 as well as a chicken quesadilla, which you made all with steak, when we came back you gave us only 3 tacos and a crunchwrap supreme" before I could even finish that sentance she says "im not doing this with yall again" and closes the window on us. We will never return to this location again and i honestly hope that manager ends up fired she truely deserves it.