Roy Rogers — Restaurant in Ranson

Two weeks ago we went here for dinner and there were only 2 people working. The manager was making all the food and the associate was taking all the orders; front line and drive thru. More associates started coming in yet none of them seemed to know what they were doing. Orders were messed up, food was cold; it was a total train wreck. I was very disappointed since this was one of the few places left in Charles Town/Ranson that was decent. We went back a couple days ago, much to my disagreement, but was blown away the second we walked in the door! The young lady at the register greeted us before we even got to the counter. She took our order quickly and repeated it to make sure it was correct. She handed us our receipt and cups and by the time we got our drinks and went to a seat, they called our name for our order. They asked if we needed anything else and said to enjoy our food and dining time. The food was fresh and delicious! The associate that was working the lobby asked us how everything was and if we needed anything to let them know. The manager was even walking around and chatting with the customers to see how things were as well as helping out with the orders. They had a full staff that was amazing to us and the other customers. The entire place, inside and outside, was so clean; even the restrooms were clean and smelled fresh. As we went to leave, the girl at the register asked if everything was ok and if we wanted dessert or something else before we left. When we said no, but thanks, she said no problem and thanked us for choosing their restaurant and to have a wonderful day. I’m not sure what happened in between those 2 weeks but this place has totally changed and earned my respect again! The entire team at that store is awesome and the food is outstanding! I will definitely be going back...

This Roy Rogers location in Ranson was amazing yesterday when I stopped in for dinner. Roy Rogers is my FAVORITE Fast Food place, only problem the closest is over 20 minutes each way, which is probably saving me money, if it were in Spring Mills I would be there all the time :)

I ordered Cheeseburger, Fries and my favorite dessert Strawberry Shortcake, I always ask them to hold off on preparing dessert until I was done eating meal.

While eating I saw an AMAZING group of employees working together, making sure fresh food was coming out, getting refills placed into proper containers, young man weighing the roast beef to make sure they were given the right amount, but most important, they were all very happy, working in unison with one another, when the young lady made my dessert she was running out of strawberries, she asked for more and within a minute another worker got them for her and brought them out immediately. OH! My Strawberry Shortcake was AWESOME.

I stop every time I am in Frederick, Hagerstown, or Ranson, to get my Favorite Food, I know they are owned by same family. I passed the one in Leesburg, VA on my way back home from a Soccer Tournament. It was worth the wait.

I told the Manager on Duty how much I enjoyed my meal and watching everyone working so great together. We do not get to see this often enough...

I ordered a plain 1/4 pound burger w/o a bun, lettuce & tomato only on the side, in the drive thru. She repeated it back to me & again told her lettuce and tomato only. I pulled up & pd. I asked for some BBQ sauce. She handed me a bag and the sauce separately. A third time I said “lettuce and tomato only”. She confirmed & I trusted her and drove home. When I opened the bag, the tomato and lettuce had extra onions, pickles, and extra pickle juice all over my one tiny tomato slice (with the core still in the center of it)! I was so upset because I should not have to repeat my order 3 times and still ck it before going home. They did not listen to me & just did the QUICKEST thing & grab a fixin cup that had everything in it! The smell of the onions and pickles made me sick and I thru the whole cup in the trash. At least they didn’t ruin my burger, but for almost six dollars for a 1/4 pounder, I expected better service! I see “why” they don’t put anything on the burger, or I would have had to pitch it as well! I certainly did not get the...