AT&T Store — Local services in Ranson

My visit to this location fell short of my expectations. Trading in my iPhone 13 Pro Max for an iPhone 16 Pro was a nightmare. I won’t go into details (I don’t have enough time or space), but Anthony’s business practices are very deceptive. I strongly advise you to avoid this location. Do anything you need to do online or at a different location.

July 6th update -

On June 2nd, 2025, I purchased an iPhone 16 Pro, trading in my iPhone 13 Pro Max. Despite explicitly declining both insurance and the NextUp service, Anthony added them to my account. This required a subsequent fourteen-day process to rectify with AT&T customer service.

On July 6th, 2025, I returned to the same store, again encountering Anthony. While adding two new lines for my father-in-law and his son, I reiterated my refusal of insurance and NextUp. Despite my objections and the presence of two witnesses who can corroborate my statement, Anthony insisted on adding these services, claiming potential repercussions for himself if he didn't. After calling Anthony once I got to my residence and ask him why he added it , he explained that if he falls under a certain employee percentile he gets written up and then potentially fired if it happens again… He added NextUp to my father-in-law's line despite my explicit refusal.

I contacted AT&T customer service via their app and was informed that the 14-day buyer's remorse period had elapsed, preventing any action on their part. However, I contend that if Anthony had respected my clear refusal of these services, this issue would never have arisen. AT&T's legal obligation to obtain consumer consent, and its Code of Business Conduct prohibiting unauthorized service additions and manipulative sales practices, were clearly violated.

The first time he violated the consumers request at denying the services he suggested. The second time he violated the consumers request at denying the services he suggested. The pattern in which Anthony has displayed in this situation seems to be somewhat of a contradiction to ATT’s business standards and or practices

UPDATE : I have reached out via email as they requested and to NO surprise not...

My husband and I were looking to upgrade our phones. We went to the Ranson, WV store. We were never once greeted or acknowledged when we walked in. We waited a good 45 minutes before anyone even said 1 word to us. We even walked out to our car once and still never acknowledge when we went back in!! My husband was very unhappy about that! When the Rep finally came over to help us (45+ minutes later) we learned that their shipment came in but included no phones but the Galaxy 9!! If they had asked us what we were looking for from the beginning....we could have been in and out. But no! Nothing! We called the Commons AT&T and the Rep there told us the had several of each phone we were interested in and to come on in! We headed that way. When we arrived there the customer service difference was like night and day! Even though they were busy, they greeted us as soon as we walked in. We were upgraded and done there in less than 45 minutes!! The guy was very nice and knowledgeable on the phone features & extremely helpful!! As a person who works in a customer service based field every day, I find poor customer service hard accept! Especially when I'm buying a $1000.00 phone!! There are so many jobs out there that don't require any customer service skills. If you can't deal with the public and treat your customers like you want them there, that's fine some people just aren't a people persons....but if that's the case, I highly reccomend you change your career field!! Get it together Ranson AT&T...The Commons AT&T definitely outdid you yesterday!!! Just a friendly "hello, we will be right with you" could have made all the...

I am very upset with the information I was just given. I was forced into signing up for DIRECTV NOW about 2 months ago when I started my plan with AT&T in Ranson. I was asked to give 2 emails with no explanation of why (by the manager). I was under the impression that I would be paying $10.00 a month for this and it was given to me for a “good deal” on a case for my phone. We don’t have cable so we canceled the subscription that same week. A month goes by, after I had already cenceled it, and I’m charged again. I called and talked to someone and they said they’d take care of it (by the manager). Another month goes by, where I’m at now, and I’m charged AGAIN. I talk to a woman from the help line on directv now and she informs me that I have another email set up with them and that $10 is also being taken out for that email. She canceled it for me and got it taken care of luckily. Turns out the two emails were given so I’d be charged not once but twice a month for something I wasn’t even interested in getting (again... by the manager). Just thought I was getting a good deal. Go in here with your guard up. They will try to play you. Second sketchy encounter...