McDonald's — Restaurant in Red Oak

I use this McDonald's often, 98% of the time for my morning coffee to work. But every once in a while I get the kids something in the evenings. This is one of the worst ran McDonald's I've ever been to.

Here lately they've screwed up my mobile order. Yes, a mobile order!! How do you screw up a mobile order?!?! The customer has already made his/her choices and yet it gets screwed up when you go get it.

One day it was, "we don't carry that". So I said okay thanks and drove off. Before I got a chance to cancel my order on my phone this store charges me anyways. So I had to turn around and go back and then the rude manager tells me I have to call some toll free number to get a refund. At the end of it they just offer me another choice of drink and I drive off.

The next mobile order was a simple black coffee for $1.08. I pull up to the speaker and give them my code for my mobile order. I pull around to the window and guess what, it's all screwed up. They have my coffee but they have a bunch of food attached with my order. I tell them no, it's just 1 medium coffee. As I proceed to the next window they start handing me a bag of food. So again I have to correct them. And I still haven't seen my Apple Pay alert. But guess what. After I get my medium coffee and drive off they charge me $10.32. Yup, for 1 medium black coffee. They charged me for all that food I didn't order. Really?!?!

My suggestion to anyone going to this location is that just bring cash with you. Make them repeat back your order a couple times before you proceed. Then make sure they know how to use a cash register. And if you have any issues don't waste your time speaking to the manager. She simply doesn't care. If you call to speak to a manager the person on the phone says they're the manager, but they're not. I have no plans to return to this...

Be warned and stay away from this location and now based on our experience the entire corporation as they could care less about you and just want your money. About 7 weeks ago we ordered via web told order be ready i about 15 minutes and check in at curbside on arrival. We did and told order be out shortly. After about 15 minutes and no one came out and as it was getting dark we could see employees just relaxed inside doing not much. I went to go inside but found lobby door was locked but saw others going thru drive thru so I walked to window and told they had a power failure earlier and food would be ready in about a hour. Asked them why i was allowed to sit at curbside and to cancel order. Told I had to cancel on app but it will mot allow it as it was supposedly being prepared. Did get manager who told me she couldn't do anything but i could call customer care and 800 number to cancel and get a refund. I called after getting food elsewhere for family and was told that number belonged to Grubhub and they weren't involved in this order. They were nice enough to give me McDonald's customer care number. They explained they couldn't do a refund but I needed to open case and I did. It has been 7 weeks five phone calls and still no resolution including being elevated for a refund including that the regional manager would contact me 3 weeks ago then last week and no call . Bottom line is still out money from original order and no refund and no ethics or customer care. Please be aware from what used to be a reputable company but know has become McRipoff's and the Hamburglar is in charge and now wants your money and extra profits at...

Nothing but incompetent, poorly trained, young kids running this restaurant. You will be asked to repeat your order at the drive thru several times in a very rude manner, not because that can't hear you but because they tell you "order when you're ready" whenever THEY are not ready. Repeat all you want they will still get your order wrong! Always ask the first window person to confirm your order before paying, I forget sometimes. Usually this first window person can fix your order so I often find it's easier skipping the order screen all together and just drive straight to the first window. As for the second window, don't expect the food runner to put your requested condiments or common sense items like napkins or straws in your bag. Ask for them. You'll get some free eye rolls along with your order. At least the managers are nice. I feel bad that these are the employees they are stuck with. I can usually deal with the disgruntled young employees on their own but they always bring the manager anytime I ask for something simple like if I can get my missing food item that's on my receipt but not in the bag. I never ask for the manager, my guess is that they are used to getting a manager involved because of how bad they suck...