Baskin-Robbins — Restaurant in Redford Township

I was looking for a Baskin Robbins in the area I'm not from Redford so I found the one located on Telegraph I went in for service there was no one there five workers one was sitting at the front desk on her phone I asked for a waffle cone with two scoops it was no waffle cones made they said they make some for me my first thought was if you know there's only a few left you should start making some then so a customer doesn't have to wait for 10-15 minutes to get out ice cream cone 20 minutes later I'm still waiting for my ice cream cone I decide to leave the worst experience ever I do not recommend this Baskin-Robbins /Dunkin...

They don't deserve the one star I gave the customer service at this location I came in a few weeks in advance of my son's birthday and wanted a half sheet cake I physically specified I did not want their tiny version of one that looks happy meal size I also specified his name be put on the cake but when I picked the cake up it was the size of a happy meal nor did they put his name on it the worst customer service ever so I'm pretty sure this isn't the first time their staff mislead a customer about their purchase the store needs an employee makeover everyone may not be as understanding as i am...

Ordered a cake online on 9/25 and prepaid. My pick up date was 10/7. When I got to the store, my cake was not there! Employees had no idea what to do so I did not get the cake I ordered or paid for. I called corporate 2x and they said the store will call me for a refund. I still have not heard back from the store and when you call the store there is no answer or VM set up. This store is marking my corporate requests as they called me but they are lying. All this for $35... Also the call center for the corporate # is filled with...