Baskin-Robbins — Restaurant in Redondo Beach

My 2 small kids purchased3 ice creams, it was windy,as they walked to car the wind dropped scoop of ice cream 🍦 off of cone. Kids went right back in and explained the gentleman agreed to replace scoop, when the "manager" jumped in and said no! It's policy if falls outside store no replacement. My daughter is 9. I went in to speak to her she "manager" was so obnoxious,self centered & yelling her policy! She refused to give me any phone number any name of hers. She went to the back & called someone that refused to listen to me. Claim to be owner & accused me of making her employee cry. But, she didn't care upsetting my 9 yr daughter. Owner informed me she called the authorities on me for harassment. I waited no one arrived. The girl came out from back, ironic her makeup was intact, no red eyes, no swollen eyes no tear in sight. Just normal as I saw her before. ALL LIES!!! I refuse to believe that a real owner would refuse to listen to a customer & prefer a employee over the wealth of their business (doesn't make sense)...

We had a Baskin-Robbins “pint for pint” coupon for donating blood, but the store manager did not want to provide us with a free pint, without giving an explanation why other than the fact that they didn’t want to participate in this promotion. So we went to the next store and they happily offered it to us. I’m giving this Lawndale/Inglewood store a bad review for being unsupportive of a charitable organization that their own franchise is a part of. Not to mention how rude and unhelpful they were as well! Don’t recommend going to this store! There are other Baskin-Robbins stores that are more worthy of...

I just paid $6.00 for one scoop of ice cream today at this location and it was about half the size and weight of a normal 31 flavors scoop size. When I mentioned my dissatisfaction to the person handling my order he took offense and wanted to argue with me about his not knowing what the right size actually should be. One small scoop for the price of a half gallon of ice cream and not sensible enough to make it right for a customer of over fifty years is shameful. I remember when you had to stand in line at a Baskin-Robbins but not...