Flame Broiler — Restaurant in Redondo Beach

I'm writing you with great concern for the service I experienced at the store on 4051 Inglewood Ave Ste. 105 Redondo Beach, CA 90278. I ordered the chicken plate with brown rice with veggies and onions. I told Catalina (employee) I did not want ANY BEEF. Moreover, A few minutes later Catalina called out my order #73, i checked my order like i always do because I DON'T EAT BEEF. Sure enough there was BEEF on my chicken plate 🤦🏾‍♂️🤢🤮. I showed this to Catalina and she apologized and stated she would make me another chicken plate . I got my order, what I thought was the RIGHT ORDER. Once I got home and started to eat my chicken plate. I couldn't believe my eyes... THERE WAS BEEF UNDERNEATH THE CHICKEN. I was perplex and not mention... Angry. How could this happen. When Catalina just told me they would make another chicken plate. I returned to the Flame Broiler store in Redondo Beach and expressed how I was totally unhappy at the lack of consideration on my CLEAR instructions... "I DONT EAT OR WANT ANY BEEF ON MY PLATE". Catalina gave me a full refund however, This type of customer service or LACK OF... is unacceptable. I would like to know... What is management going to do to ensure I will not experience that type of...

First time experience was a bit unpleasant. I walk in to hearing a customer trying to correct an order and the staff would not change it. The food hadn't been touched - it has to be thrown away anyways - but this is typically the "honest mistake" vs half the food eaten and getting more scam.

The customer was told to go get the person who originally ordered the food. When they came in the staff continued to refuse to correct it.

All for a scoop of white rice over brown... As in less than 15 cents to correct when they probably would have thrown out the rice anyways because it was during the slow shift.

Food was okay for the price and location. Sitting, a la cart area, and floor were clean... but again this was during the slow...

The one reason I like coming to this location, is there's hardly anyone in here. And on the rare occasion that there is somebody that's there it's quiet and mellow it's not like you have a bunch of kids screaming or even juveniles running around defacing the place it's just people want to eat. I like coming here cuz the food is delicious the service is so fast and the people are friendly, what more could you want. You really have nothing to lose by coming here and...