The Coffee Mill — Restaurant in Rehoboth Beach

One of the greatest tragedies of modern life is how angry old men, discontent with something inside of themselves, choose to express their deep seated lack of fulfillment in the form of terrible rudeness. No where is this concept more apparent than at the coffee mill. Yesterday, I went to the coffee mill for perhaps the thousandth time (I have been a patron since I was ten). Recently, I have been attempting to reduce my environmental impact by using fewer single use plastics and bringing a reusable thermos with me when I get coffee. I asked for my thermos to be filled instead of a plastic cup, but the owner Bob said he would give me a plastic cup and I could pour it in myself. I asked if he could please pour it directly into my container so as not to waste plastic and he said that they don’t do that because it might spread germs (he later postulated to other customers that I could have hepatitis). I responded by telling him that it is common practice to fill up reusable containers (I have never encountered this weird excuse before) and that I was trying to reduce my environmental impact. In response, he yelled at me to leave the coffee shop and literally said “I do not care about environmental impact.” Other customers came to my defense and he yelled at them as well. If I had been a first time customer I would have been shocked, but I have been coming to the coffee mill for years and knew already that Bob was a jerk - especially to young women - so I guess I should have known better. I have watched for years as he belittled his employees and was repeatedly rude to me and other customers. I should have stopped coming here long ago, but needless to say, I will not be returning, and neither will any of my friends or family who are Rehoboth regulars. I initially felt angry at the treatment I had received from Bob, but I realized that people are only mean because of unhappiness that they hold inside of themselves. So I truly hope that he finds some way to find fulfillment and realize that being rude is no way to live your life. I also hope that the coffee mill continues to learn more about the impact of single use plastics. They have moved to paper straws, which is great, but throwing customers out for attempting to use a reusable container seems like a step in the wrong direction. Places like this, which perpetuate unnecessary hostility (and pollution), bring only negativity in the long term. There are plenty of other coffee shops that are less apathetic towards the environment and much more welcoming towards their customers. I suggest you go to one of...

Edit after Owner Response:

You didn't mention in your response that you hung up the phone on my wife on both of those phone calls while she was trying to talk with you, even after you were rude. You have our information, we left it with two different people over the course of multiple days. You sure weren't too busy to respond to another review over the weekend. You've stolen money from us and have the audacity to not only make us track you down for several days but to be so incredibly rude about it as well. You've got our last name right here in the review, you've got two different employees who took our information down as well. Make it right.

Horrible establishment, horrible owner. We had thought we found a nice new place for coffee and the lady helping us was very friendly. However she had charged our card twice (the first time she told is it didn't go through even though we were pretty sure it did). We even tipped her well because of how friendly she was.

We checked our credit card a few days later and saw we were double charged. We called for 5 days in a row, multiple times a day, trying to get this issue fixed. Every single time our info was "written down" and told the owner call us back before end of day. If it was the owner that answered, he said he's really busy and told us to call back later. Today when we called from my wife's phone (who has been the one calling each time) he must have started screening her number because her call kept getting hung up before anybody spoke. We tried on my phone and the owner picked up right away. He lied about how it wasn't him we spoke to before when he told us he was too busy to help right now and to call back. He also told us he wants us to send him an email about the issue now. We told him absolutely not, we've been trying to get a hold of him for days with constant lies from he and his employees about why he can't help or call back. We told him at this point we are just going to call our credit card company which he yelled back "do what you need to do" and hung up the phone. The coffee wasn't even worth being charged once, let alone twice and all of this headache.

Don't give this horrible human any...

It’s unfortunate to write a bad review about a place I absolutely could not wait to go visit. I have to write a bad review due to the owner! I came here to have breakfast and I was looking forward to it as part of my Rehoboth beach visit ritual. I was hit with a wave of rudeness by the owner. First he was being rude to a gentleman standing next to me screaming at him which I found troubling. He kept saying that he was waiting for his staff that was taking care of me to hurry up because he was taking the longest 20 minute order, he said that 3x, on the 3rd time I got annoyed because not only was he berating his staff but making me feel rushed to make my order. So I said, it has not been that long and he went off telling me that I don’t know what I’m taking about, that I would if I owned a business among other things. Super rude, then I said I would never set foot in his establishment again and he said “good I don’t ever want to see you in here again!” I just said wow and he mocked me and mumbled something about “you people” I think he was racist. I found him really ridiculous and obnoxious. Then as I waited for my food I observed him go to the baked goods area grab a muffin, drop one on the floor then the girl working back there picked it up and put it right back in the fridge after it had fallen on the floor. Then My mother-in-law went In to take a picture of him for my review so that you are all warned about the owner, he saw her and came outside to give me a very strategic and calculated apology. It was not sincere at all. I felt worse about the apology after I found out he did it because he probably knew we would right a review since we took a photo! I will never go back here again! Don’t waist your money on over priced food for a racist owner who treats his staff and...