Port of Subs — Restaurant in Reno

My family and I just visited this location and ordered 2 large and I medium #5 sandwiches, all of which were made with extremely stale bread. After getting home and discovering this, my husband called them and was told to come and have them made fresh. As soon as my husband walked in the door, the manager explained that all the bread was made fresh and that it was just supposed to be that way!! Ok.....! Anyway, at this point my husband asked for a refund rather than wait around for more inedible sandwiches, and was given his money back, minus a couple dollars, for some reason. Before leaving, my husband asked the manager if he wanted the stale sandwiches back and the manager said yes, that he was sure he could feed them to somebody! Mmmmm.....I sure hope he didn't mean a customer, cuz I am pretty sure that's against a couple health codes, especially with all the Covid restrictions. Whatever. All I know is that we will not be visiting this establishment...

Last week, I ordered from this Port of Subs for a catering order for 100 people. I was so pleased with the freshness of the food, the timeliness of the order and the overall professionalism I received.

For a previous event, we ordered from a different Port of Subs but I wanted to try a different store since the last did not have the order ready at pick up time. It's challenging to provide food for 100 people and I depend greatly on the caterer.

I found the new female owner to be kind, courteous and professional. She was knowledgable and patient when answering my catering questions. I planned to call the day before pickup to touch base, but she beat me to it! She had a few additional questions about my order and called me to confirm. Everything was freshly made and ready to load when I arrived at 9am.

Thank you Port of Subs #261 for a...

Just some training tips regarding sanitation. I asked the gentleman to change his gloves after he went from making sandwiches to handling the register, then back to preparing to make my sandwich. After the lady finished handling money at the register, she grabbed a fresh pair of gloves to make sandwiches instead of washing her hands first and then grabbing gloves. Roxanna did okay with stacking the sandwich, but it was apparent it wasn't something she felt confident with as far as meat/cheese placements and extras. Additionally, folding the sandwich with 2 wrappers versus one so the juices don't bleed through the paper once wrapped. Sandwich is all over the place,...