IF YOU WANT TO BE POISINED AND MISTREAED, eat here!

As a grabdmother of a mother of two who where laid up violently food poisoned by robertos food, I'm appauled. I am deeply dismayed by the handling of my daughter's recent incident at Roberto’s. After consuming their food, which made her and grandbabies violently ill, Roberto’s refused to refund her $27, despite her providing clear evidence of the purchase and subsequent illness and being told by their staff that this was protocol.

Most people in her situation would have reported this serious food safety issue to the health authorities immediately. Any responsible restaurant owner should prioritize customer safety and satisfaction above all else. A loyal customer like Kristina deserved not only a prompt refund but also an apology and perhaps a gesture of goodwill, such as a gift card, to restore trust and demonstrate genuine concern.

Roberto’s, your failure to address this situation appropriately is both unprofessional and unacceptable. Treat your customers with the respect and care they deserve, or risk losing their trust permanently.

Read her review before you eat there! And robertos, the best advertisement is word of mouth and you just essentially humiliated and poisoned over 20 family members alongside Kris when you did what you did. I plead with you to change your ways and when she comes back to speak with your staff who blatantly lied to you on her behalf, that you do what's right.