Rolled Mountain Creamery — Restaurant in Reno

My husband and I give Rolled Mountain Creamery a solid 10/10!

It is SUCH a struggle to find shops that cater to those who are lactose intolerant. I didn't catch the employee's name, but there was a blonde haired, young woman who explained the ropes to us when we came in November 1st around 2pm. She was very friendly and helpful, and for our first experience with rolled ice cream, we were both amazed and will be coming back several more times!

The atmosphere of the RMC shop at this location gives off such rustic, energetic vibes. There are so many other options besides ice cream: dark chocolate bars, smores kit, carmel apples, chocolate dipped orange peels and an array of delicious looking individual chocolates.

Overall, our experience was great, the ice cream was phenomenal and I really appreciated which items were marked "Vegan" as well as the employee letting me know which items weren't. Just a suggestion that would be lovely to see in the future: I'm also gluten intolerant and play it really safe/boring with what items I pick, so to see the menu also add on a "GF" symbol would be absolutely amazing for those of us who struggle with that too. :)

Coldstone and Baskin Robins absolutely do not have anything over this. These ingredients tasted so...

Haven't been here and the reason I won't is the absolutely unprofessional and rude response the owner had to another review. If you're a business owner, you need to be able to handle the public in a mature manner; part of the service review is the service people receive outside of the brick and mortar location, thus my 1 star for that. However, based on the reviews of the product and ambiance, I left a 5 star for those. There is something called tact, of which this owner obviously lacks, and I don't feel like supporting that subpar attitude with one cent of my money. It's unfortunate, too, because being anaphylactic-ally allergic to dairy, it's difficult to find places to accommodate my dietary restrictions. I was excited to try this place-glad I checked the...

My husband and I went on a date to the movies and came here afterwards for ice cream. It was 9:30 pm they don’t close until 10. That should mean we’re welcome to order ice cream until 10 right? Well we didn’t feel welcome. We walked in and were not greeted I smiled and said hello to the two employees working and they gave me a blank stare. They put our ice cream we ordered on the counter and told us our total and we said thank you, no response back. You would think with spending over $20 for two ice creams they would try to make the experience a little better. Ice cream tasted good, but I won’t be back...