I'm all about service when I go to a coffee place, I want to select my drink, I want it to be accurate and I don't want to wait 30 minutes for a coffee because of bad organization/management
I've been going to this specific location since it opened, I've been here 30+ times and it's only gotten worse, I get here very early roughly 5:45am and me and many other people lately have literally had to drive out of the line with only a few cars ahead of us because the service has been ridiculously slow, mind you I'm here early enough that it's not even crazy busy, it's bad management and service. Also, make drinks that taste the same consistently, especially when we have to pay 7$ a pop and you guys expect a tip.
You guys serve coffee it's all you basically do, figure it out. Also I get the girl at the window likes to stir up conversation but if it's not even 6am and you're asking me "are you headed to work?" I get your trying to be nice but seriously, what do you think I'm doing at 6am? Grabbing coffee before I go to bed? What are most people doing at that time of day? Figure a way out to start conversation but read...
Read moreOrdered two drinks, which I said it was my first time here, took me longer to wait in the window for get my room-temperatured coffee that they sell for “hot” coffee and to top it off both drinks tasted like water both of the different coffees I got one Irish coffee and another mocha coffee. The drive thru guy talked to his side dude for a few minutes before he even acknowledged me and by this point two cars behind me had their orders and had already taken off. Being my first time I had no idea how they do drive thru. But definitely isn’t worth the ten minute order line then another ten to receive my lukewarm drinks. Would do ZERO stars if I could. Also it was more of a hassle to do a u turn to then wait again in a big line to tell them they messed my order. I just threw both of them in the trash and called it a loss but hopefully this will deter a few folks from wasting their 20 dollars spent better at the 711 around the corner. Atleast their coffee burns my mouth and keeps me up...
Read moreI like how nice the girls were to me when they were helping me at the window. I saw that they did a good job like team work. One of them helped me redeem my drink while the other girl was doing my drink. And when the girl was doing my drink she asked me nicely if I will like more on my drink. And I told her that she can make it anyway she thinks can be better. And I saw that there was another girl helping her. So both girls did good on the way they made my drink. I saw that both girls were working on my drink putting different flavors together on my rebel drink. When I tried my drink it had a really good flavor that now I'm gonna be going more to this Dutch bros in rialto. And I will definitely recommend this Dutch bros to anyone for all the good service, good team work and for having their place...
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