Starbucks — Restaurant in Rich Township

Specifically their staff...noticed that they are snappy ..not greeting and just all around piss poor. Specifically the girl with the locks, not kind ..can't answer simple questions.. I asked for a drink that she told me the name for when I was looking for something specific..mind you she was rude when she did. I didn't remember the name and another girl was taking my order and she just jumped right in on her walky ... rudely and told me the name 😂 Side note..baby I'm not at McDonald's nor Dunkin stop addressing me as such 🥴 like give good service that's why we come to starbucks. Anywho she takes the order hands me the stuff...I find that the tea has sugar in it so I pull back around and ask her a simple question does it have sugar ..she sounds as if she doesn't want to respond ..I tell her I just want tea and milk and she rudely says..pull up...so I was done at that point. She acts like she is taking a order ...she knows she is rude for no reason at the point but I go and say excuse me, .. but she is so busy..so she turns around I said "excuse me can you please hold on " with an attitude of course So I just politely set my cup on the counter and I drive off and I tell her you need to get a better attitude. There's no reason to be rude because I'm not going to be rude to you and I understand if it's a busy day if a lot of people but unfortunately there was nobody in the line that's how I was easily able to whip back around and ask her the question do better. We'll be calling to talk to the manager because this is my route and sometimes I need a little something to pick me up but I don't have time for rude people who just has a problem...

I hate to do this but because I love Starbucks and I want to support businesses in the Matteson area but every time I come this location I have the unfortunate experience of having to deal with this same woman, Paige! She has THE most foul and disgusting attitude! A very nice young lady forgot to add an additional ingredient to my order. I noticed it politely pointed it out to Paige the barista. She proceeded to tell that “I would need to speak up” if I wanted her to hear me then turned her back on me. I spoke up and told her my order was missing an ingredient. She told me there was going to be an up charge and I was fine with that but when I went to ring out and take my new order she looks at me and proceeds to bark at me that “I can go throw the old order away!” I mean it’s just a consistency of unexplainable rudeness! I really wish that this location could do a better job vetting their employees instead of hiring miserable people. It’s a shame because the rest of the staff seems pleasant but PAIGE is a nasty human who needs to find a job doing whatever really makes her happy instead of working at a place that is known for their upbeat and pleasant staff! On top of that she always puts her dirty hands over the mouth pieces of the drinks she...

I come to this Starbucks quite a bit and everyone is sooo friendly and nice! Usually I go through the drive through but I just was ready to get my drink due to how long the line was and I just wasn’t having a good (mental health) day. So I go in and didn’t realize I forgot my mask which I am vaccinated I have ALL of my vaccination shots so I’m not a individual who’s inconsiderate about this pandemic I ALWAYS wear my mask but I truly forgot due to just the day I was having it slipped my mind. I don’t know the gentleman’s name but he’s black and has dreads with glasses I think you guys should speak to him I feel it was kinda embarrassing to be kinda shouting out I needed to have a mask on .. this should have been handled more professionally he wasn’t mean or anything but people were looking at me and it was quite embarrassing I legit just walked out and went home and made my tea. I get it you guys have to do your job no issue at all but I would have respected him walking up to me and letting me know 1 on 1 instead of him shouting that to me while I’m in line super unprofessional.😭 Thank you guys for your service and your good upkeep when it comes to Covid it shows you guys do care about the well being...