Phở Tây Đô — Restaurant in Richardson

The only reason why my rating is half way, is because of the service, I'm not sure if the server wanted to be there or not or just not really great at being a server but I would suggest some training in that department. The communication between everyone is very dry, Ive been to plenty other pho restaurants and they make you feel welcome to have come to their establishment, here I felt like why am I even here... I don't know how to eat with chopsticks yet but I am still in a learning phase of it but it would have been nice to be offered a fork so I could eat instead of waiting 5 staring the server down to get his attention but ignoring looking my direction. So when I got up to ask for a fork instead he walked to the register and started clicking numbers and then looked at me and told me my total. Sir I haven't even had a chance to eat yet.. smh please do better guys that's all I'm saying . And don't worry I'm...

I’ve been to this restaurant for several years. Their food quality is consistent to this day. Although this is the 2nd time that they have given me and my family a hard time service wise. The first time they didn’t bother greeting us or getting us seated. We waited for 10 minutes without any service and just left. Just yesterday we came back from a trip and decided we wanted some Bun Bo Hue. We got our food only 5 mins in I realized my bowl of Bun Bo Hue is chipped and the broth starts leaking into my legs. Instead of being apologetic the staff decided to mock us and was unapologetic. The only staff there that apologize was the lady with the green shirt who’s been there for a while. Props to her. She brought me out a new bowl. Don’t get me wrong their food is great but the service definitely needs work. I’m debating whether I want to come back in the future.

Photo: Large bowl of Bun Bo Hue &...

let me just start off by saying that the entire restaurant is a health hazard. Not only did I have fruit flies flying in my face the entire time, but one actually landed in my pho. When I told my server (Who also happened to be the cashier) That there was a bug that flew in my food. He proceeded to laugh And brush it off. When we went to go pay for our food, I asked him if there’s any discount that I would receive for a bug literally flying in my food, He Looked at me and ignored me, and I said “ I take that As a no?” And he said no. The inside of the restaurant is completely rundown and honestly should have a health inspector come by . My friend, who got beef pho Couldn’t even eat the beef because it was so fatty. It also didn’t feel good when we walked in as the only people of color and we got stares the...