521 Biscuits & Waffles — Restaurant in Richmond

As a person with Celiac, new to the Richmond area in the last year or so, I had grand high hopes for 521 Biscuits & Waffles gluten free restaurant. Unfortunately this has been the most disappointing food experience I've had in a very long time. I ordered the Beaut Biscuit and Monkeydo Waffle via UberEats.

Biscuit: The avocado was rotten, almost all the way through, mushy dark brown. This did not happen in the 15 minutes that the Uber driver had the food in his possession. The biscut was hard on the outside, almost inedlible hard, like when bread is in a microwave too long. The hot sauce was barely on the edge of the sandwich and a puddle in the bottom of the box. There were supposed to be two eggs on the biscuit and there was only one.

Waffle The Waffle had OK flavor and after I took the fruit off and reheated it in the oven it was crispy on the outside and soft on the inside like a waffle should be. This is not easy to get with a gluten-free waffle. However, this waffle was supposed to come with Nutella and strawberries and bananas. Those things were included, but I received about only 1.5 oz of Nutella (2 oz. container not full) for this huge waffle. It was almost enough to cover 3/4 of the waffle but certainly not the whole thing. They sent about 1 oz of syrup with it too, but I'm not sure why. The point of the waffle is Nutella and there should be more of that.

If I had just gotten the waffle I may have given them three stars. However, the rotten avocado they decided was fit to serve, but wasn't fit for a dog, did...

On our vacation from Tennessee, we stopped in here the day after Thanksgiving and we were so happy to experience an Amazing gluten free breakfast!! The biscuits were done extremely well -good crumb, soft and delicate, but hold up well being used for a sandwich. They taste great as well as a biscuit by themselves! The waffle has great flavor along with their maple syrup which has a nice consistency and flavor as well. The bacon was cooked very, very well -not too crisp or too chewy! Always nice to have fresh squeezed orange juice! My daughter’s grilled cheese sandwich was also super good -the herbs in the bread paired with the cheese and made for a rememberable grilled cheese experience. The bread on the sandwich is like a focaccia. It is delicate and soft as well, but also holds up with no issues for a sandwich. The scones are also amazing for gluten free - we had the raspberry and white choc, then we were given a couple of other flavors on our way out. Gluten free scones can be significantly hard to make gluten free -this establishment makes them extremely well. They have the crisp outer side, soft inner, and hold up when dunking in coffee, and again the incredible flavor is also there! The drip coffee is also great! Great place to have breakfast - but you don’t have to be gluten free to love eating here! My daughter and I both have celiac, so there’s a need for us. Thanks 521 for giving us a great breakfast away from home! The individuals working here are professional...

“Co owner” Tatiyanna was very rude and was yelling at me on the phone.

I placed an order with DoorDash, and waited for over an hour, so I decided to call in and see what was going on.

Tatiyanna answered the phone and was very rude.

She was yelling at me on the phone, she was telling me that 3 people have come to pick up my order and that they must have stolen my order… that I should contact DoorDash for help.

She told me that they would not be remaking my order because they have an issue with DoorDash, she said this happens all the time , and they are not able to keep replacing orders.

Thankfully my door dasher was able to call in, and get everything resolved.

However, based on the communication style and poor customer service of Tatiyanna, I will not be returning. (She said that she was the manager and co-owner ) No customer deserves to be yelled at when they call in for help, and I should also not be responsible for Door Dash issues.

Once I told her that I would Sharing my experience on google as well as DoorDash, she did TRY to soften her tone and be a little nicer but it...