Croaker's Spot Richmond

THEY GAVE ME A GIFT CARD because of bad customer service from a previous visit AND THE GIFT CARD DECLINED 😂😂😂.

Seriously throw the whole restaurant away.

If you are searching for a place to eat, go to both the Petersburg and Richmond Croaker Spot pages on Google. Click on "reviews", and then where it gives you the opportunity to sort the reviews, select "LOWEST".  Read through the bad reviews before you decide to come here. Believe me, they do not tell the half of how awful the experience at these restaurants are.

The Croaker Spot that we have all come to love is dead. Throw the whole business away at this point.  The food isn't the main problem, the customer service is.  The employees are.  And the worst of their problems is the management team.

I have written TWO terrible reviews, both of which should have been concerning to management. The first review was not just about bad service but also about the bigger problem of feeling unsafe in the Petersburg location because of a young male employee that continued to behave towards my family in a way that was dismissive at best, and threatening at worst.  Really not sure how he was even hired....

My second bad review was on account of the actual management team responsible for responding to customer complaints.  They responded to my initial complaint and had me email my info and a lot of really unhelpful back and forth ensued. They were extremely unprofessional in email, which is really wild considering I was supposed to be communicating with the "customer care" team... Anyways, I chose to go to the Richmond location to pick up a gift card meant to make up for the experience.  When I arrived I had a laugh because the gift card was for $25. Considering how much we spent initially and how bad our experience was, that amount was a complete joke, but that was on me because I should have known to ask the amount before I even drove out there to see if it would even be worth my time. It wasn't.

My husband and I went back to the Richmond location yesterday to use the gift card and they refused to honor it because they said the gift card that I received FROM THEM had declined.  You can clearly see on the gift card that it's from Croaker Spot. I then gave them the receipt THAT THEY GAVE ME that stated the card was good for $25 as proof, and even WITH the receipt they refused to honor it.  My husband and I could only laugh at that point because of course we should have expected more foolishness and disrespect from Croaker Spot.  We paid, tipped the server and left.  We were given a card to call and speak to another manager.  But this should have been handled in the restaurant before we left.

Any manager with any customer service experience AT ALL, or any sense would have known to take the gift card and the receipt and simply honor the gift card, but not at Croaker Spot.  This restaurant and it's management team are a joke. No idea how this place has survived this long.  You can't keep doing business this poorly, mistreating your customers all while charging top dollar, and think people will continue to patronize your establishment.  I certainly will not.

The Richmond and Petersburg locations will soon follow in the Norfolk location's footsteps.  And for anyone who doesn't know what happened to the Norfolk store, look it up and you will see that it is PERMANENTLY CLOSED.