Jin Ye Restaurant — Restaurant in Richmond

This review is a long time coming. I discovered this place about 4 years ago. When I first found it, I actually enjoyed it very much. I thought it was a step up from some of the other near by small chinese spots in richmond. I used to always think the food was better then the atmosphere and that if they renovated it would really be a decent place to have lunch of dinner... The service has always been less then desired. Feeling rushed to get in and get out.. Then maybe 4 or 5 months ago they did renovate and it looks great! Inside is a much better feel but unfortunately maybe they are now lacking on their most important part.. The food!... Today my boyfriend and I called in a pick up order (which I highly suggest around lunch if your picking up because they get busy...anyways, when he came home with the food it was almost inedible and half way through, I found a big black hair in my chow fun... Which tasted gross anyways... It was way overcooked and tasted like mush.... And my fried rice was UNDERCOOKED.... This was a disaster and I will not be returning... Expect maybe to ask for a refund for today's lunch! A few hours later I got super sick and threw up and had to leave work so that really ruined my day and I lost hours.. 100% sure I got food poisoning from here today! Disaponted here for the last time! Not to mention my bf and I are professional chefs haha jokes on us! We should have stayed home and cooked.... consequences...

The food is good but tonight the service was completely unacceptable. They piece mealed food to our table. We finished our soup, ended up having twice as much soup as normal waiting for the main courses. They brought one and then 30 minutes later I went to cancel the rest of the order since it seemed they had forgotten us . They said we should have ordered it all together. Thought we had! We have eaten here multiple times, never had this happen. We felt they made their poor service our fault. Since it seems they did have the rest of our meal ready, we took it to go home. By the way we ordered hot Saki, it never did show up. Not really planning to eat here again. Also, restaurant was NOT crowded and I saw only one take-out while...

I am an RN and stopped in to p/u dinner to go after a long shift in the ER. After 20 mins waiting out front I went in to check in my order. The person at the front desk waved her hand as if to shoo me away and with a rude voice said, it’s not ready yet! As a person of color, I took this personal. My husband who not of color was in the car and not a witness but was offended by anyone being treated this way. In these trying times, forgiveness must come into play but We will not ever support a business that allows their staff to behave in this manner. Stay happy &...