Little Louie’s Café & Catering — Restaurant in Richmond

"This is not MacDonald's." Three of us went there for lunch. We ordered a couple of sandwiches and a cheeseburger. After waiting for about 35 minutes the server comes out with 3 sandwiches that belonged to someone else. Soon after, the server came out to ask what was our order and goes back to the kitchen. Approximately 5 minutes later he came back with two sandwiches. The three of us continued talking while we waited for the cheeseburger so we could have lunch together. As the waiter went by, we called him and ask him about the cheeseburger. He replied "I am just the server... that is not my department." He goes back into the kitchen and a minute later the lady at the grill said out loud, "This is not MacDonald's. Go to MacDonald's." After an extensive conversation with the manager, we departed the place without finishing our lunch. This has to be one, if not the, most outrageous comments from someone serving their customers. From the time we order until the cheeseburger came out it was about 45 to 50 minutes. You are right... this is not MacDonald's but your customer service is worse than MacDonald's. Goodbye...

This business has been one of my main go to for both business and personal use. I have live in the Point for 20 years and Little Louie's always delivered good quality on an upscale basis. Since the prior owner sold the establishment (Raquel) the qualify of the product, the standard and customer service has deteriorated the new ownership needs to go back to handling a lower end coffee shop like they did in San Francisco. They do not have a clue on how to deliver customer service in a higher end deli.

I have had business meeting there, have had them catered my lunches, breakfast and bought with pride many of my business clients from out of the area to the wine bar as well, It was not unusual for me to have spent several hundred dollars on each visit. I will spend that money elsewhere. Please let me know if you have had the same disappointments under this inept new...

Edited

2/10/22 this place needs to invest in better to go coffee cups, the lid doesn't seal that well especially when it heats up. Just had to toss the whole cup after it spilled on my shirt 😬.

Granted thanks to #starbunks its common place to charge over $2.50 for a $1.50 cup of coffee but for crying out loud to pay that much for coffee that's luke warm? I would of probably waited even though proper monitoring of the carafe would keep this from happening but to offer me watered down espresso when if I wanted watered down espresso I would of asked for it kind of sent me over the top. Hopefully Kaleidoscope reopens soon. Yeah the poor over gimmick is a bit excessive price wise but atleast hot coffee is hot. Anything...