Five Guys — Restaurant in Riverbank

Everything was wrong from the beginning. We called my wife’s food in. When on the phone you could tell the person on the other end just isn’t interested. Heavy sighs and had to repeat things multiple times. We ordered a bacon cheeseburger, mayo, ketchup, grilled unions with Cajun fries and a large drink. Once we get there, there’s another couple ordering. So we stand back to give them their space. Then an employee that’s cooking shouts and asked if we had called an order in. We say yes and she tells us we have to pay for our food, as if we didn’t know that.... we pay for our food and leave. Then we have to go back inside because they forgot the drink. Then we get to the car and realize they gave us regular fries instead of Cajun. So I go back in and have to wait while they make the correct frys. Then we get home and realize the burger doesn’t have cheese or bacon. They literally got the whole order wrong........ there’s literally nothing difficult about our order and they managed to get EVERYTHING wrong.. my wife loves five guys and this is the first time she’s said her burger was nasty. Not to mention we’re charged extra for cheese and bacon. In no way did we get what...

Don't get me wrong. They make a good burger, but this place is EXPENSIVE! I ordered a cheeseburger, which ended up being a double cheeseburger, if you want a single you have to ask for the little cheeseburger, a small fries, and a small drink. It ended up being over $18. $18! EIGHTEEN DOLLARS! The burger was good, but when you factor in the price it was awful. Yeah it's better than McDonalds or Burger King. It was on par with a Double Double from In-N-Out, or a Wendy's Burger. But at like triple price??? You do get a lot of fries but to catch up to the price I'd have to carry them out in a wheel barrow. I just don't get what all the fuss is about. For one meal here I can eat three at another place and the quality is NOT that big of...

I ordered on the web and walked into the store two min later. I went straight to the counter to let them know I was there. The cashier talked to the food makers and said, “web order for Xxx.” They found the order and said ok. About 15 min later my husband casually asked about the order. They said you are next. 10 min later when everyone who had walked in after us had their food I went up and asked where our order was. I explained that the order was due 15 min ago and our order still wasn’t up. They explained that they do all walk-in orders first. I explained again that I notified them as soon as I arrived so why would they put the order off. Never use the on-line red ring system!!!!! The food...