Church's Texas Chicken — Restaurant in Riverside

I visited Church’s Chicken for the first time and was treated in a completely unacceptable and racist manner. I attempted to redeem a free two-piece meal for downloading the app, and from the moment I walked in, I was blatantly ignored for 10–20 minutes. I had to demand attention just to place an order.

Once at the counter, I was told I could not use the coupon because “I had been here yesterday,” which was completely false. I visit this area only twice a week and had proof that I had not been there yesterday. Despite showing evidence, I was still denied service, treated as if I were lying, and given no explanation beyond a dismissive attitude.

When I asked for the staff member’s name to escalate this issue, she refused and gave me only a receipt. When I asked for corporate contact information, she ignored me entirely. Meanwhile, the restaurant was full of Spanish-speaking customers, and staff were speaking in Spanish to each other—but when I, a paying customer, tried to address an issue, I was completely ignored.

This behavior is blatantly discriminatory and unacceptable. Refusing service, ignoring, and disrespecting a customer in this way may violate Title II of the Civil Rights Act of 1964, which prohibits discrimination in places of public accommodation based on race, color, religion, or national origin. This is not just poor customer service—it is potentially illegal discrimination.

I will be escalating this to corporate immediately and expect serious action. Church’s Chicken should ensure that all customers are treated fairly and respectfully, regardless of who they are or what language they speak. No one should experience the humiliation and disrespect I faced at...

A few weeks ago, I went to this Church’s Texas Chicken® for the first time after downloading their app. I tried to use the promotion for a free 2-piece meal with a purchase, but when I arrived, I was completely ignored at the counter until I spoke up and asked for help.

When the manager finally acknowledged me, she told me I couldn’t use the offer because, according to her, I had been there “yesterday.” That wasn’t true—I explained that I only come to this area occasionally for appointments, and it’s a three-hour bus ride for me.

Unfortunately, the way she handled the situation felt discriminatory and dismissive. The staff appeared to make assumptions based on my race, and this wasn’t an isolated incident. I reached out to Church’s corporate office and even left comments on their Facebook page, but I never received a response or follow-up.

When I returned a couple of weeks later (since my bus stop is right there), I witnessed the same manager treating another Black family poorly. When I asked if any action had been taken, I was told flat out that they would “never get rid of her,” no matter what.

At this point, it’s not about the chicken—it’s about the principle. No customer should be treated unfairly or stereotyped. I truly hope Church’s Texas Chicken® addresses this behavior and takes proper action, because this kind of discrimination is unacceptable. Until then, I’ll be avoiding this location and warning others to do the same

UPDATE:so I told them I pay I g with the app and paid more more examples of discriminations and the whole corporate...

Very bad customer service there very bad the young lady that worked the window got a order wrong when she asked us three times what do we want we had got two three pieces two orders of three pieces she brought out one she got my bombers no mashed potatoes and when they called her back called her back to fix our order she said oh my God that's very bad customer service you're not supposed to do that to your customers not supposed to say that pardon me that's supposed to say that to your customers at all customers are always right and then she had her sidekick come out to tell us can we move up can we move move please and then the manager manager came out ask me for my receipt didn't give me my receipt back but they only give me a three-piece and I have to ask for my mashed potatoes again and she told me that they didn't have mashed potatoes they had mashed potatoes that was the wrong answer that she gave me what she should have said to me was can y'all move up please the mashed potatoes will be done in 10-15 minutes if you want to wait you can wait may you please move up that should have been the correct way of saying it no they told us to go and can we move so yes that's why I say that's very bad bad customer service up there at that Church's Chicken in Riverside at 902 building but the address there 1886 University Avenue so I just wanted to let let someone know thank you you have a...