Courtyard by Marriott Riverside UCR/Moreno Valley Area — Hotel in Riverside

The property: The carpeting in the hallways may have been nice looking at some point, but the combination of heavy foot traffic and lack of proper cleaning (shampooing) has left it looking thoroughly disgusting… the thought of walking barefoot evoked an audible ick from me. The room… I’ll start with the worst of it: the bathroom. First, it’s so small that the sink is actually located outside of the bathroom, a flawed design by most standards. There’s no space around the sink to set anything except a tube of toothpaste and a razor, so if you have anything but the smallest makeup bag, be prepared for it to tip over into the sink every few minutes. Then there’s the toilet… it’s so low that it reminds me of using the restroom at my daughters elementary school. The best thing I can say for the actual bathroom is that at least it was clean - well almost, I wasn’t expecting to see stained terry. Onto the bedroom… The bed was semi comfy, but I was surprised to find long blonde hair on my pillows (everyone in my party is brunette). I didn’t have a conniption fit, though, because a quick visual inspection of the bedding showed crisp, wrinkle free sheets and, more importantly, the linen had a fresh scent, so I think the hair probably came from the HK that cleaned the room (hopefully anyway) - maybe they should invest in hairnets. The website listed a sofa bed as well as an oversized chair and ottoman, but it turns out that the oversized chair IS the sofa bed, but, we were only there for the night, so the lack of available seating wasn’t an issue. The fridge and microwave are crammed into a cabinet, but weren’t hard to find because the cabinet door doesn’t close properly. The furniture tries very hard to give a 1960’s vibe, but the cheap, pressed wood eliminate any illusions of being vintage. The decor of the accent wall is ugly; it looks like someone used some blue paint by mistake and tried to paint over it with a light gray. I do, however, love the lamps. Moving on… Even though it was 50° outside, the AC in the room was on for some reason, and, when I turned on the heater, I was blasted with the odor of the hot dust and dirt that’s built up in the time since the heater was last used (I guess Marriott hasn’t heard of preventative maintenance). The darker color of the carpet might hide certain stains, but it can’t hide what the carpet feels like, so I kept my shoes on most of the time. The service: Well, the person who checked me in wasn’t outright rude, but there was definitely a palpable sense of condescension that couldn’t be ignored. They offer a complimentary hot chocolate bar (no coffee though, evidently that’s not in the budget), but we couldn’t find the hot chocolate; when I asked where it was, Miss Condescension unapologetically told me that they ran out and won’t be able to replace it for a couple of hours. The one shining star among the staff was the security guard that helped guide me into a tight parking spot, then wished us a Merry Christmas (something that none of the “hospitality” workers bothered to mention). Overall, thoroughly unimpressed by the property and ESPECIALLY the brand. I had to join the club to avoid paying an additional $10 for the WiFi, which isn’t anywhere near fast enough to warrant such a hefty price. What a joke!! Additional $15 for parking and no complimentary breakfast?! This place is a big, unbelievably disappointing ripoff. With the exception of the security guard, I could’ve gotten all the same amenities (and probably better service) at a Motel 6 and paid a third of the price. Interestingly enough, I passed a Motel 6 just a mile down the road so I guess it’s not the best part of town, which proves to me that more money doesn’t automatically mean an upgrade. Thanks, Marriott, for a pathetically unimpressive experience! I’m going to repay the favor by sharing on every...

As a Marriott Bonvoy Platinum Elite member who has frequented countless Marriott properties across a wide range of brands — from Courtyard to The Ritz-Carlton — I can say with full confidence that my recent experience with Micah at the front desk stands out as one of the most exceptional displays of professionalism and genuine care I’ve encountered.From the moment I called late at night after driving across state lines after being notified my aunt was being given comfort care. Micah demonstrated a level of poise and attentiveness that immediately set the tone for a first-class stay. Micah not only handled the check-in process with efficiency and precision, but also went above and beyond to ensure that every detail was addressed with care and empathy. It wasn’t just about fulfilling requests — it was about anticipating needs, reading the moment, and creating a personal connection that felt both effortless and genuine. What impressed me most was her integrity and consistency understanding the moment and providing a class service; genuine sincerity. Even while my composure was hurt and defeated her courtesy, and a warmth reflected a genuine commitment to guest appreciation and concern.This is the kind of service that elevates a property from simply being well-run to being truly memorable and magical, the human touch of you will. In an industry where service can sometimes feel transactional, Micah at the front desk embodies what hospitality is meant to be professional, empathetic, and authentic. It’s associates like her who represent the very best of the Marriott brand and remind loyal travelers like myself why we continue to choose Marriott properties around the world. Thank you Micah you deserve all the kindness and best this world has to offer. As to leadership this is the type of attitude and behaviors that should be coveted and elevated! Please if her wishes are to elevate I would highly encourage and recommend her. Thank you Micah, courtyard and Marriott for such beautiful and kind human...

When my wife and I arrived, it was complete chaos in the Lobby. Apparently, there was a soccer tournament for 11-12-year old’s going on locally and they were all staying at the hotel. Exactly, what my wife and I were trying to escape from our own tribe of 4. We were passing through this area on our way to Palm Springs for a week at the Westin Resorts. It was late when we got in from a day of driving. We were hungry and tired. Anyhow as we walked up to the desk here is this enthusiastic receptionist. She new exactly what we needed. She checked us in to a room that she said would be the quieter and away from all the action. We asked her for a place to eat at away from the Hotel, and she provided us with a PRINTED DIRECTIONS to an excellent place that provided wonderful Margarites which is what we were looking for. When we came back it was late and she was still working and asked us how the meal was, and we thanked her with great. As we were going up there was another receptionist heading up to the upper floors to sweep for ankle bitters running the floor and maintain order. Another refreshing note. This is the part that hit me. The next morning my wife and I were up early, and I went down to the desk just to get a printed receipt which I normally don’t always do. As a Gold Member I just exit and head out and get mine emailed to me. Here she is the same one that checked us in. Livana is her name. That is when I made a note to get to know her. WE spent 10 minutes talking. A College Graduate from University of Illinois in Design. Bright, Still Cheerful and Happy to see me with a Smile probably after very little sleep. What a hard-working person who is out to genuinely help people. WE need more People in this World Like that today.
Thank You Livana your Parents should be very...