My Hero Subs — Restaurant in Riverside

My experience with this place was so obnoxious, I figured I'd have to leave a review. Having never been to this place, I started to ask the guy at the register what's popular. Before I could finish my sentence, he cut me off and said "everything." I ended up ordering the 12' pastrami reuben as opposed to 6". When my order was finally done, he called out the wrong name, even though i was the only customer still waiting for food. Maybe if he wasn't downing a Whiteclaw at the counter, he would've got the order right. I thought it odd that my sandwich wasn't wrapped but in a styrofoam container. When i opened it up in car I realized the sandwich was basically two slices of square rye bread with some microwaved pieces of pastrami with lettuce and russian dressing. the meat was meager and chewy at parts as you would expect from a microwave. There was no sauerkraut like you would expect on a Reuben. i wonder what the difference between the 12' and the 6' was, since the square sliced bread was neither. At a time when you have Jersey Mike's, Firehouse Subs, and Capriotti's trying to elevate sandwiches to the next level, it's interesting to see a place that actively tries to be a sub-Subway. I'm sure this place will do fine since they got a liquor license, but perhaps maybe they shouldn't let the staff drink right in front...

I work near by so I figured I'd give this place a shot. I've been in the customer service feild for 11+ years so I appreciate good customer service. The guy working the register never looked me in the eyes once. He saw me wander in looking around lost. Pointed at where the menues were without even looking in my direction. I got the menu found an item then closed it, put it down and stood at the register waiting to place my order. he slowly made his way back to the register stopping to clean tables on the way. Never mind im on a limited lunch. Then asked me what i wanted while staring at the register. Never once looking at me or smiling. Is this how business treat their customers nowdays when they're trying to gain and retain customers? I felt like I was intruding. I walked across the parking lot to tower pizza and waa greeted with a smile and ate there. The slice was huge and I dodnt feel like I...

Went here a few weeks ago for lunch with my GF. Its a nice place with a good amount of spaces to Sit and eat, its smells great once you walk in. My partner said she had been there many times so I was very interested to try the food. I ordered a plain jane with avocado ( avocado is an extra additional charge) we didn't wait to long for our food to be done, thats good. I didn’t open the sandwich wrapper till i got home to eat it and surprise no avocado was added. The topping i paid extra for… despite that error on their part the sandwich was very good, but unfortunately this being my first time ordering from me it was a negative in my view, that will probably hinder me from wanting to order from there again and i will be skeptical if i do. But like i said the...