Subway — Restaurant in Riverside

Subway is normally our favorite instead of fast food. We stopped for our grandson to get a kids subway meal. We ask the cashier to substitute the drink and give him a small sprite because our grandson can ONLY drink Lactaid. We order it like this ALL THE TIME AT ANY OTHER SUBWAY, never had an issue. The cashier says they can't do that and says he has to charge for the Sprite. Ok, I ask for the receipt, take the bag and as I'm walking out I noticed he charged me for the milk in the combo and the Sprite. So, I turn around and tell him if you're going to still charge me for the milk or juice, GIVE ME THE MILK... THAT'S STEALING FROM ME. $7.32 I was charged for a kids meal...and no kids drink??? I asked for the drink I was charged for and gave it tho the homeless man sitting outside, why not, I PAID FOR IT!! Being a manager for over 25 years I can't believe how being courteous is out the window. I told this young man I was calling management and he could care less. He said, GO AHEAD!" Needless to say, we wont be...

Positives: This subway is super clean and the air conditioning was on which was a relief from being in the sun.

Concerns: This was my first time in this particular subway in over 10 years and to say I’m disappointed is an understatement. From the moment I walked in both ladies never acknowledged me . They were busy fulfilling other orders which is understandable. However when I became the only person in the store I started asking questions and they appeared super annoyed and snarky .As apparent by not talking much when questions were asked . I feel like although lunch time is a super busy time. Having good customer service allows the customer to feel at ease and give space for grace when they can’t be serviced in a timely manner but not interacting with customers I’m confused how you’re able to know how to help...

Ordered 3 sandwiches with 1 meal through subway app. A door dash driver came without the meal part. I only thought the bottle of sprite was missing, but the cookies are missing as well. I only told the driver the sprite was missing and he said this was all they gave him. He told me he was going to come back with the drink. He came within 15 min with a stressed face and said they had a big argument with him and didn’t want to agree to complete the order. I barely noticed we didn’t get the cookies either. The $3.59 meal isn’t a big deal, but they didn’t have to make it such a big deal with driver and the sprite. The sandwiches weren’t even cut like...