Let’s start with the pros. The decor and lighting is beautiful. I would say this is a good date spot. I didn’t have drinks but the bar looks like it could be a fun atmosphere to catch a game.
The cons. They want to charge full service prices for a limited menu that requires self service for just about everything. Go stand in line, order, pick up your food, get your utensils, bus your own table. The place has been empty both times I’ve been here and people slowly trickled in. Their food is just okay. Both times I’ve been here, there is a table on one corner where the owner / staff just sit and eat or hang out while the patrons need servicing. For example, people are coming up asking for various items and they are just there looking around. The soda machine hadn’t been serviced (syrup) had not been added to several flavors so it tasted like carbonated water. But there they were just sitting. While the staff is obviously entitled to their breaks it just seems that 5 staff sitting in the corner chatting and on their phones is contradictory to a customer service driven environment. Maybe just for optics shorten the timeframe or get up and walk around and ask patrons if they need anything, as a courtesy.
And the food is boring. You can’t get flautas, enchiladas, or food that is cooked to order. You only get options to make tacos burritos or bowls with meat just sitting out all day. And they charge for everything. 2.50 for chips and salsa, $.50 for “extra” cheese which they put a tiny amount in to begin with. And why don’t you offer milk or juice options for the kids meals Instead of soda? When I asked if they had those options, the girl scoffed and said why would they offer that for the kids meal lol.
Bottom line - good date spot / hang out at bar to watch a game. But unless they learn customer service / lower prices/ expand menu to items cooked to order, i don’t see this place being in...
Read moreDecided to try this place out. Food was good, however, I'm big on customer service and we were ignored after we sat at our table. Another party walked in after us and they were attended to right away. Our drink order was finally taken. We asked for straws and our server then went to another table without bring us our straws or even napkins. We had to ask someone else for them. Then our food order was taken. While ordering we asked what came on a certain dish and our server seemed bothered that he had to tell us. Mind you this was our first time here. We had to ask for refills and when I asked for a refill for the cafe de la olla, I was told they were not free. I said that was fine, and that I would still like one with a to go cup. I was brought and empty cup. Another worker came by and asked if everything was ok and I told her what had just happened. She seemed to be shocked but she brought me the coffee I ordered. Now a days it's hard to find a good restaurant with good service. Not sure if we will...
Read moreFirst time going here; right off the bat as soon as we walked in- we were greeted by everyone inside; especially as we were walked to our table. We noticed everyone working had a smile on their face; the place is small but full of character, and has a great atmosphere. We were seated, and ordered our drinks right away- husband, and kiddo decided to opt for water, I ordered a Paloma flight (which was my first time ordering a flight- and I must say it was delicious). We were given additional time to ordered our meals- husband order the Trio plate that came with 1 Enchilada; 1 Sope; and 1 taco de papa. He added a side of consome. He said that everything was delicious- presentation was great! For our son we had some rice, and beans - he loved it. I ordered the Mole Chilaquiles, and they were Amazing. We had a wonderful first time experience, the place is very inviting; and will definitely be going back! I want to try the chilaquiles divorciados, and the margarita...
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