The young lady making the ice cream (she usually wears a mask) she is always fantastic/kind. However, this time my fiancé and I came in there was an older tan woman taking the orders behind counter. Upon entering there was a line so we waited in the door area. When the women behind the counter yelled at the customers in front of her to tell us to shut the door before we let the bugs in… She didn’t do so politely she in fact yelled at us in front of everyone. Once we made it through the line to order she was rolling her eyes at us the whole time, and didn’t say a word. When we said we didn’t need our receipt she said “WHAT” then crumpled it up and threw it away. Her customer service skills were so awful as we watched her interacting with the other customers the same way. Very...
Read moreSo I checked out the reviews for this particular Dairy Queen the other day online and a lot of them were very poor because of poor customer service. And they were very accurate because I just went there this morning to get a box of buster bars and they were just opening up for the day and the woman that unlock the door had a very angry scowl on her face never said hello never said good morning never said how can I help you she looks extremely unhappy and unfriendly and unfortunately, this particular Dairy Queen is the closest one to my house. I would hate to think that I have to go to the Dairy Queen in Mount Lebanon from now on because they’re...
Read moreVery poor customer service! I stopped by on a Monday evening with my mother who was in town for Mother’s Day and was craving Dairy Queen after a family outing. Closing time is listed online at 9:15 pm. We walked in the door at 8:55 pm after noticing customers were inside still. We were greeted by a girl who seemed to be in charge with a very rude attitude. We were told they were closing and were only taking cards & they were out of chocolate. I mentioned online states they were open until 9:15 pm. Again rudeness “well there’s nothing I can do about it.” This place will never get a cent of my money ever again. Sadly, Dairy Queen was a...
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