Five Guys — Restaurant in Rochester Hills

Was looking for something decent to eat after 9pm, so almost everything that wasn’t fast food was closed or about to close. I stopped by this Five Guys at like 9:45pm and they were super friendly. I’m used to employees being kinda rude and dismissive, so it was nice to be treated like a customer and not a burden.

My food was done quickly and Matt, who cooked my food, was really pleasant and hooked me up with some Cajun spicy to try with my fries (hadn’t had it before so I was glad to take the suggestions). My burger was fresh and on point - the fries were solid, though I could not finish them all cause I was pretty stuffed with the burger....

The fries were 100% overdone as you can see in the photo. This was at 7:30 pm and there was only one person ahead of me in line - it was not busy at all. The person making the fries was no where to be found so the other person who was making the hamburgers put some in the oil. Later on the 'fry person' came out of the back and dumped out the now nearly burnt fries. Why Five Guys doesn't have timers-buzzers on their fries to prevent this from happening is beyond me. I couldn't finish eating my expensive fries and my husband couldn't finish his either. Big waste of money. Back to...

The Rochester Hills Five Guys is exceptional, largely due to its wonderful crew. Jordan greets you with a smile that sets the tone for a great visit. Matthew assembles burgers to perfection, ensuring a delicious bite each time. Elvin keeps the place spotless, reflecting his meticulous nature. And Jillian's warm customer service ties the whole experience together perfectly. Their combined efforts make every visit for those savory burgers and fries absolutely memorable. A top-notch...