KFC — Restaurant in Rochester

I used to be an employee here so I know exactly what goes on here. All of these complaints are completely justified and legit. Rich Wilkerson is the one who financially operates both KFC’s in the city of Rochester Minnesota along with a few others elsewhere and he is to blame for this 110%. One guy on the reviews complained about the food being soggy and not fresh. Doesn’t surprise me when Rich only allows 3 people at a time to run the whole store. Somebody also complained about the workers being rude and short with everybody and running out of everything. Well, it doesn’t surprise me when he is too cheap to even let them have a free company meal for the hard work that they put in that help him earn his precious bonus. As for the staffing, he allows one cook, one person to run drive thru who also must help out with line, stock up, and do dishes, and then he’s has one person to run the front counter and the line, clean bathrooms and lobby, and whatever else needs to be done all while refusing to close the front lobby down just make his employees shifts a little easier and less of a headache. He’ll claim that they don’t make enough business and enough money to staff anyone else but then again, he’ll keep the front lobby open, adding more work to his employees, pushing them out the door because it’s a complete migraine and a headache. $16 an hour is not enough and is not a fair wage when doing three people’s jobs but for some reason, this man likes to patronize his employees and use that against them when they’re not doing the job that he hired them to do. Funny how that works too because when you mention his bonus like I did somehow that’s none of mine on anybody else’s business. Look who’s talking, dude. At the end of the day, the only thing this guy thinks about is his bonus and how he’s going to get it rather than making sure his employees are working in a safe, clean and fully staffed environment. He also likes to micromanage the General managers work and then wonders why he’s gone through two general manager since the location has reopened. No joke either. He is now on his third general manager in three years. Anyway he will come in and he will do the easiest things that the GMs need to do and have done, and he will do it like he’s doing them a favor only for when it starts to get busy with customers, instead of helping out his employees like a good supervisor would do, he takes off. What is even worse? Is he terminated a Mexican woman who could only wash dishes because he couldn’t afford to keep her. Then he turned around and made his employees deal with a guy named Sam and a guy named Christopher, who were only good at doing dishes because he believed they deserve a second chance instead of letting the GM get rid of them when they needed to be terminated due to the lack of the work ethics and not showing up on time. Talk about blatant, disrespect to your employees for that one. He literally does not feel that helping out his employees is his job or in his job description. So yeah, if your food sucks, this is why. If you customer service sucks, this is why. If the employees are short and rude with you, this is why. Go to Chick-fil-A. Be the reason they bonus their General Managers. At least there you will get better customer service and food as well as you will know your money has been well...

Just walked here in 28 degree weather to find a welcome sign lit up - as I was expecting based on their listed 10 pm closing time... However, things took an odd turn when I walked up to the front door to find it locked. Noticed a customer at the counter and an employee taking their order. Dark hair with glasses and a light complexion - manager type from interactions I've seen in the past. Looks at me and does nothing. No acknowledgment whatsoever. Went to the drive thru counter after standing there for a good minute and watching the other customer wait for his order while said employee ignored me and started filling the order and the other employee continued cleaning. Came to the drive thru window and same employee looked at me in front of the gleaming open sign and walked around the corner without acknowledgment... Worst.experience.ever. no **ing chicken... #burgerkingsnextdoor #wow...

Ordered dinner for my wife and I tonight. We got a 4 piece tender combo, 10 piece nuggets combo and two additional 10 nuggets(Nashville hot, Honey Sriracha and Georgia Gold). Two of the tenders were inedible, they had a weird texture and were chewy, didn't seem fresh. The other 2 tenders were not like this which was strange. We also didn't get the Georgia Gold sauce on one of the 10 nuggets unfortunately. We also thought we ordered large drinks, when I asked the teller if we had ordered large drinks she said that we had ordered mediums and didn't offer to give the larges to us for the mix up, as someone who's worked in the food industry for a long time, that's a miss on good customer service in my opinion. I don't think we'll be back to this KFC just on the food quality...