Gerry's Pizza — Restaurant in Rockford Township

Disappointed: This place is clearly a favorite of those who visit regularly but it could use some help with organization.

At 5:48 p.m. I phoned in my order for 2 pizzas (one cheese only and the other pepperoni) and an order of spaghetti. I was told my order would be ready in 25-30 minutes. I arrived at the restaurant and paid for my order at 6:20 p.m. and was told I needed to wait until my order was ready.

The gentleman in front of me placed an order at the counter when he arrived so we both sat down to wait. Several people came in to sit down to eat and a few others arrived to pick up carry out orders. The entrance to the restaurant was packed.

Finally after sitting (directly in front of the counter) for 25 minutes, I asked for someone to please check on my order. After a couple of minutes, I received my pizzas and spaghetti--over ONE HOUR after I'd phoned in my order. If I hadn't already paid, I'd probably have walked out long before. As I walked to my car, the gentleman who placed his order at the counter when I arrived, walked out with his food too!

When I got home, the cheese only pizza was overcooked and had large areas on the edge that had no cheese at all. Because the pizza was overcooked, the majority of the edges of the pizza where inedible. Very disappointing. The pepperoni pizza was fine--as was the spaghetti.

I know that there many businesses are experiencing a shortage of workers but there were many people working at this restaurant. I could see at least 5 people in the kitchen as well as 5-6 people working the front of the restaurant. This was our second time ordering from Gerry's. The first time went well and the food tasted good. This time was a fail and I have no desire to return--especially when I know there are other locally owned Italian restaurants in the area with better...

Horrific first time experience. They got the order wrong over the phone, no big deal. I was willing to drive the 25 minutes to exchange. But the manager insisted because they write the orders this is what was written and we got what we paid for. I explained I was from Roscoe which was a 25 minute drive ONE way. The manager proceeded to hang up the phone on me. I called 2 more times where I got hung up on the and the manager told me “don’t even come back if you want your food to not be touched right”. Basically threatening to contaminate my food. I called one last time where the receptionist (young girl) told me that it’s okay for her to say that because she’s the manager.. and she hung up.

I drove the 25 min to drop the food off and get my refund. The owners happened to be there where at first they told me they know who it was.. and that they “tried to make it right”. Hanging up the phone and threatening to contaminate my food is not my definition of making things right. He proceeded to give me my money and try his best to defend his employee who was obviously a family member.

It’s absolutely disgusting that any of this behavior could even be defended. It’s obvious he didn’t want to make a scene, but it’s very upsetting when most of the time till the very end the managers the owners tried to make the customer the problem when they put in the wrong order and was a very simple fix. I am a wrestling coach and we do pizza parties all the time and we’re willing to bring this place a lot of business. I could not believe this as a first...

I've been a customer for 6 years. We often order cary out and sometimes dine in. But today I was very shocked by the management behavior. THIS VINCE manager was absolutely rude to my children and I. After I asked him to please not be so rude to his customers he stated "if you dont like it then dont come back!!!." This was the first time my children and I witness something so not customer friendly. By far he needs some HOSPITALITY TRAINING. To be in that position you must have love for people or at least respect for your customers. After that we walked out to our car. He then steps out lights a cigarette and flipped us off. Really??? My children in the car with me asking "why is he so mean?" Well at the age of 9 and 10 them knowing its wrong to treat people that way I must say im pretty proud. My daughter with tears in her eyes made me believe she's definitely seeing how nasty a few could be and she sees that is wrong. But also my son who said "maybe he needs a hug". May be so. I must say my children are learning. Vince I hope you get help and may God bless you in your life, we will definitely included you in our prayers. That was the last meal we...