Mr. Burger — Restaurant in Rockford Township

Since November 2022, I've rented the office space next door for some reason. I have gone here religiously for lunch. I often have problems. The meal is salmon and jurk chicken, and it comes out to about $20. Does not drink , Anna " the owner " seen On the news recently speaking about Woman owned businesses. but often, when there's a problem with the food, she does not deal with it. She sends the lady who works to register today I made my order and was told it would be done 15 mins later 1 hr later the food wasn't done , and Anna wouldn't come to the front to speak to me Owner to Owner. So I requested a refund The front desk clerk went back and forth for exchanging messages between me and the owner until such time a refund could be given by this time the food was done and she was upset I no longer wanted the food.

Now we know you have partners in this business, but if you want to be considered a business owner, you have to deal with your customer's problems head-on. You can not send your receptionist back and forth when a customer is asking a question that only a manager can authorize .

DO BETTER!

A response to the owners' reply: you know who you are dealing with, This month, we had a fraud charge on our card, so it required us to freeze our accounts. Which means for the 1st time since? We. Started our lease this month? We did not pay rent, which is why she highlighted on time and rent. So now the food wasn't hourly because I take my time getting next door when I order food when. I originally came in. You said that someone has thrown a fit in your lobby and made a mess which took your staff's time up. Yes, it is important to delegate and deal with situations as they come. But it is important that when a person is asking for a refund and you are. The only person in your business that can refund it don't keep sending your receptionist to the front when you hear the person asking for the owner, But thank you for letting me know that Adele has been sharing our information with you. I'll be sure to address this civily, You say I always complain that some of your policies don't make sense. You sell a 2 pizza puff meal for $7 that comes with a drink and a French fry. But your jerk salmon mill that comes out about $19 does not come with a drink. Make it make sense when most of your customers are homeless. People struggling or those across the street from the don't get paid enough to deal with what they do with and rockford. A little advice if you want to be the owner, be the owner if you want to be a strong woman, do that, but don't play the line we both. Know that you are? Only. A part? owner. Of the business, and you rent a space from the landlord who also owns fifty percent of...

Updsted Review....I'm definitely not going back. The burger was better than the first time I ordered, but the customer service is 100% worse! My friend cannot have nuts or seeds and asked if they had a bun without one. She was told they did on the kids meal. She asked if she could order a kids meal and was told no, she is an adult. With attitude dripping off the cashier. They flat out didn't care about her medical issues. My other friend was asked if she ordered a bacon cheeseburger with fries. She asked if it had just ketchup. His reply was .."I don't know."...and he dropped it on the counter and walked away. Neither of them got the drinks they ordered. I don't care how good your food is, you don't have to treat your customers like that. Ordered the 7oz classic only, got the 1/4lb bacon and cheese and fries. Burger was ok, fries were warm at best and soggy. Might try again after they have been...

First time here and my new favorite restaurant, went in today was told about their catfish dinner special that’s only served on Friday’s and I have not one regret. It comes with 2 pieces of catfish, hush puppies, cole slaw and fries which the chef was nice enough to remake me another batch of fries because he was concerned on how they came out. Both batches were fine to me, but I definitely appreciate his consideration. The atmosphere is very nice they have a nice sized dining area with booths and tables/chairs and a big flatscreen tv so you can have some entertainment with your meal. Customer service is great, they are so friendly and it makes it feel homely and the food is delicious. I will definitely be a...