Chipotle Mexican Grill — Restaurant in Rocky Mount

I love Chipotle. When we are out of town, I make it an option of places to eat and I had really high hopes and expectations for this new location in RM. I've been 5 times and each time it was memorable because of the service or food, again I had high expectations.. the 1st time after weeks of opening they had no chicken or steak so I had to settle for something else. The 2nd time, the attitude of the girl behind the counter was trash, but the food was good. The 3rd time I went they had no chicken so I had to settle for steak and that time, I had to wait about 5 minutes til the employee's finished their very loud personal conversation before they attended me, and the food was more cold than warm.. The 4th time, the guy behind the counter was defensive and it seemed like he was irritated I came in, his attitude was trash. And the 5th time I went the food quality was not the best, it seemed like the food quality went down with every visit and that was the last time I will ever go to this establishment. I've worked in the service industry for years and I KNOW GOOD CUSTOMER SERVICE and every single interaction here has been terrible. The food gradually tasted worse. I won't come back, it's left a bad taste in my mouth and mind that I don't even care for Chipotle anymore, anywhere and that's unfortunate because I...

This is the worst Chipotle I've ever been to I do understand that they just opened but first impressions is everything very unorganized out of the main ingredients that makes the food taste good like cilantro what mexican restaurant dosen't have cilantro I've never herd of such my burrito bowl was disgusting I did not enjoy it at all spent $28 for two bowls an absolute waste of money and time the drive thru is ridiculous waited one hour for garbage. you have to call and place your order ahead of time not at the drive thru it's a complete circus they have the wrong kind of people working there I'm pretty sure they hired anybody hopefully as time goes on they will get better food taste bland dosen't taste like Chipotle at all I won't be back until improvements are made and before the grand opening staff should've been trained to work more quickly one hour for two burrito bowls that was thrown together is insane and they were fully staffed my advice hire better workers going forward or business just won't...

I first tried this location about a month ago. We ordered a burrito (1/2 barbacoa and 1/2 chicken), and 3 carnitas taco. With the burritos, we made the mistake of getting the red tomatillo chilli salsa and man was it hot. The salsa was so spicy that we had to cover the burrito in a small tub of sour cream and drink milk just to finish it. Since I'm a lover of spice (I've eaten some really hot vindaloos and rogan josh with no problem). We contacted the corporate office and they thanked us for our feedback and said they'd correct the issue.

We decided to give them another chance and ordered another burrito yesterday (01/27/2024). This time we got the barbacoa burrito with chicken as an extra meat. For an almost $20 burrito, the meat was really lacking; I expected the portion to be larger. Secondly, the meat tasted old and dry; it wasn't as fresh and tender as the first burrito we got. Given the cost of the food and the overall quality, I wouldn't really recommend...