Charleys Cheesesteaks — Restaurant in Roseville

Where to begin...right off the bat the cashier was nice and attentive. That's where things immediately changed. The cook washed his hands and left, probably for a break. The poor cashier then had to refill napkins, finish orders and then cook. Then some lady comes from the back and very slowly start to refill the veggies, etc. She had no care about the 10 customers waiting for their orders. At one point she even told all customers to use the kiosk instead of just helping them. My simple order of 1 cheesesteak and fries took over 20 minutes and was even jumped by 2 other orders. Very frustrating. Then to top it off, I asked for a side of BBQ sauce (which was already part of the order) and she told me "its an extra $.75 and you should have asked the cashier for it". To top it all off, they gave me a lid that was faulty and said "just hold the lid on top".

Please don't eat here. It's a frustrating experience and our 2nd frustrating experience...

The customer service was awesome the people were nice when taking our order and very helpful for our first time being there. We ordered the chicken cheesesteak by itself and we ordered the beef cheesesteak with fries. The chicken cheesesteak was better than the beef one in our opinion but they were both really good they had the peppers and onions and cheese on them. They both tasted good but the chicken was just more flavorful. The fries were nice and crispy but we were the first customers of the day so it might depend on when you order it. The only complaint is the price or it would receive a 5 star. The wait wasn’t long either they made the food pretty quick but again we were the first customers of the day. You can definitely get the same quality food from somewhere near by that’s a little less pricey, but it’s a good place to eat if you’re just grabbing a quick bit while walking...

Wow. Absolutely horrible customer service. After placing my order the worker gave me my lemonade and I took a seat to wait. After about 30 minutes of waiting, sipping on my lemonade and watching people order, and get their food I went to the counter and asked how much longer it would be. After searching through all the old orders, they finally determined that somehow my order was skipped, and they said it would be another 5 minutes for the food to be made. I told the lady that I would like to just get a refund because I had 4 kids with me and they were extremely restless. At first she refused but after some back and forth she finally agreed to the refund, but said I would need to pay for the lemonade because I had already started drinking it. Really!? Lady didn’t even apologize for having me wait for so long. Just a bad attitude because I...