Dunkin' — Restaurant in Roseville

I’ve been a regular at this coffee shop, using it as a refreshing place to get tasks done online. The space is nice and visually appealing, but there are recurring issues that make it less enjoyable. One of the main problems is their refusal to pull down the shades, even when sunlight is blindingly hitting the tables. Despite the shades being installed, I’ve been told several times that the owner doesn’t like them pulled down. I guess the sun-glared tables are part of the “experience.”

On top of that, the bartenders sometimes aren’t honest about drink orders. For example, when I asked for steamed milk with my coffee, I saw them add regular cold milk instead. While I didn’t make a fuss about it, it left me questioning the attention to detail here.

It feels a bit disrespectful when customers are paying for their experience, yet their simple requests are denied in favor of the owner’s preferences. After all, this isn’t the owner’s private living room. The shop should be prioritizing customer comfort over anything else.

My suggestion to the owner: Understanding that customers drive the business and balancing personal preferences with their needs is crucial for long-term success.

For others like me who enjoy working at coffee shops, I’d recommend heading to Caribou Coffee or Starbucks less than half a mile away. They offer great service, and you can get a spot without having to worry about the shades staying up just to keep the owner happy.

Even if I only spend $10 per visit, three days a week, that’s about 12 days and $120 a month. But hey, if keeping the shades up is more important than keeping customers like me comfortable, I guess the owner won’t have to worry about it anymore—I’ll gladly keep my money and my shade...

Update: I USED to come here a lot and today I come and think "should I order a cold foam?" Because 9 out of 10 times they dont even read the screen and completely forgot to put it on even though the customer is charged for it... I really wanted some today (2/6/24 1:35pm mobile walk in order) so I ordered and payed for it and of course the lady tried to hand me my drink without any cold foam. 🤦‍♀️ I told her and POINTED to the label on the cup that clearly said cold foam. These people aren't even reading what is on your cup for your drink!! What if people have allergies?? I see problems for Dunkin coming their way. So she put the thinnest layer of cold foam on and NO apology even! I asked her if I can get more cold foam put on because hell I'm paying for it and she looked annoyed and almost walked away like she was going to ignore me. Then instead of (she should of made the drink correctly in the first place and not filled it up so high with liquid) and leaving no room for the cold foam, she didn't dump some out, she just tried to put more on top but then proceeded to put the lid on and the "extra" cold foam came out and just spilled over the lid and she wiped it off...so she didn't change anything for me, there's just still a thin later of cold foam (pictured at bottom) I couldn't believe she couldn't figure it especially when Im being proactive and trying to help her fix her mistake so I can enjoy my beverage maybe.. I just walked away annoyed. The thought process behind her trying to make a drink just baffles me! It realky doesn't make me want to come here or ever order the upcharge of cold foam ever again at any Dunkin location-I officially give up on it. Get your cold foam at Starbucks...

Update: 3/18/24 Tried again and officially done. While my coffee was actually made the right way, I had problems with the mobile order system and then when I went to pick up I told the lady my name and she said they only had an order for a "Tal-lee-thuh" and I just said "yep that's me..again" and pronounced my name again correctly and she seemed to laugh nervously. It seems like there's a lack of training for these workers especially after reading all the other bad reviews. I'll be permanently relocating my business to the Rice street DD even though it's a bit far out of my way.

I usually always have a good experience but today I pull up to the drive thru and was told it the drink I wanted to order wasn't a drink basically and that they could figure it out but the drink they have is the signature white chocolate latte. It literally says on the app what it is and I told the guy a few times and he seemed to have never heard about it. May be done with this location if I'm going to be treated like I'm stupid for ordering a drink that is PICTURED and labeled on the app twice. Do better, Dunkin or update your mobile ordering menu to reflect the...