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Lazy Dog Restaurant & Bar — Restaurant in Roseville

Name
Lazy Dog Restaurant & Bar
Description
Relaxed, lodge-chic chain serving global comfort fare, including stir-fries, pot roast & pastas.
Nearby attractions
FUNBOX ROSEVILLE
1151 Galleria Blvd, Roseville, CA 95678
Nearby restaurants
La Popular Roseville
234 Gibson Dr Suite 120, Roseville, CA 95678
Eureka!
234 Gibson Dr Suite 100, Roseville, CA 95678
Kura Revolving Sushi Bar
250 Gibson Dr Suite 140, Roseville, CA 95678
Q1227 Restaurant
1151 Galleria Blvd Suite 1175, Roseville, CA 95678
Il Fornaio
1179 Galleria Blvd Suite P-118, Roseville, CA 95678
Roadtrip Bowls Made by Lazy Dog
238 Gibson Dr, Roseville, CA 95678
Ruth's Chris Steak House
1185 Galleria Blvd #P - 120, Roseville, CA 95678
Krush Burger
1151 Galleria Blvd, Roseville, CA 95678
Falafel Flare🔥Roseville.( حلالHalal )
1151 Galleria Blvd Suite FC4, Roseville, CA 95678
Shake Shack Galleria at Roseville
1151 Galleria Blvd Suite FC-12, Roseville, CA 95678, United States
Nearby hotels
Hyatt Place Sacramento/Roseville
220 Conference Center Dr, Roseville, CA 95678
Sleep Number
1162 Roseville Pkwy Suite 150, Roseville, CA 95678
Mattress Firm Rocklin
6840 Five Star Blvd #110, Rocklin, CA 95677
Holiday Inn Express Rocklin - Galleria Area, an IHG Hotel
6830 Five Star Blvd, Rocklin, CA 95677
Related posts
Keywords
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Lazy Dog Restaurant & Bar things to do, attractions, restaurants, events info and trip planning
Lazy Dog Restaurant & Bar
United StatesCaliforniaRosevilleLazy Dog Restaurant & Bar

Basic Info

Lazy Dog Restaurant & Bar

238 Gibson Dr Pad 6, Roseville, CA 95678, United States
4.3(2K)$$$$
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Ratings & Description

Info

Relaxed, lodge-chic chain serving global comfort fare, including stir-fries, pot roast & pastas.

attractions: FUNBOX ROSEVILLE, restaurants: La Popular Roseville, Eureka!, Kura Revolving Sushi Bar, Q1227 Restaurant, Il Fornaio, Roadtrip Bowls Made by Lazy Dog, Ruth's Chris Steak House, Krush Burger, Falafel Flare🔥Roseville.( حلالHalal ), Shake Shack Galleria at Roseville
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Phone
+1 916-727-6321
Website
lazydogrestaurants.com

Plan your stay

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Featured dishes

View full menu
dish
BBQ Ranch Bacon Burger
dish
Brussels Sprouts
dish
BBQ Bison Meatloaf
dish
Banana Pudding
dish
Huckleberry Lemonade
dish
Cuban Sandwich
dish
Bacon Candy
dish
Southern Fried Chicken Salad
dish
Thai Noodles
dish
Beer Battered Fish + Chips
dish
Campfire Pot Roast
dish
Grilled Lemon Chicken
dish
Crispy Deviled Eggs
dish
Mediterranean Chicken
dish
Loco Moco Fried Rice
dish
Fried Chicken Dinner
dish
Fettuccine Alfredo
dish
Blackened Shrimp Tacos
dish
BBQ Ranch Bacon Burger
dish
DIY Gingerbread House Kit
dish
Chef's Chips
dish
House Bread
dish
Tikka Masala Meatballs
dish
French Onion Pastry Puffs
dish
Hot Honey Feta Dip
dish
Roasted Pepper Hummus
dish
Bacon Candy
dish
Togarashi Edamame Beans
dish
Lemon Pepper Tots
dish
Cauliflower Ceviche
dish
Crispy Deviled Eggs
dish
Cheddar Cheese Curds
dish
Cajun Fries
dish
Buffalo Chicken Nuggets
dish
Brussels Sprouts
dish
Smoked Trout Dip
dish
Pie Tin Nachos
dish
Spicy Tuna Crispy Rice
dish
Crispy Wings
dish
Chicken Lettuce Wraps
dish
Firecracker Shrimp
dish
Inside Out Quesadilla
dish
Tex-Mex Salad
dish
Southern Fried Chicken Salad
dish
Seared Ahi Tuna Salad
dish
Cobb Salad
dish
Grilled Chicken Caesar Salad
dish
Chicken Tortilla Soup
dish
Tomato Soup
dish
Market Veggie Salad
dish
Thai Chicken Salad
dish
Black + Blue Burger
dish
BBQ Ranch Bacon Burger
dish
All-American Burger
dish
PB & J Burger
dish
Cowboy Ribeye Burger
dish
Bison Burger
dish
Baja California Burger
dish
Half-Pound Cheeseburger
dish
Cuban Sandwich
dish
Fried Chicken Sandwich
dish
Pot Roast Beef Dip
dish
Roasted Chicken Club
dish
Grilled 5 Cheese Sandwich
dish
Walnut Chicken Salad Sandwich
dish
Korean Ribeye Bibimbap
dish
Braised Beef Birria Noodles
dish
Thai Noodles
dish
Loco Moco Fried Rice
dish
Blackened Chicken Burrito Bowl
dish
Chili Crunch Ahi Tuna
dish
Mediterranean Chicken
dish
Chuckwagon Flat Iron Steak
dish
Steak + Veggie Kebabs
dish
Pretzel-Crusted Pork Schnitzel
dish
Blackened Shrimp Tacos
dish
Fettuccine Alfredo
dish
Sweet + Spicy Sticky Ribs
dish
Campfire Pot Roast
dish
BBQ Bison Meatloaf
dish
Chicken Pot Pie
dish
Fried Chicken Dinner
dish
Blackened Shrimp Tacos
dish
Candied Bacon Grilled Cheese + Tomato Soup
dish
Garlic Kung Pao Bowl (Lunch Portion)
dish
Coca-Cola
dish
Dr Pepper
dish
Huckleberry Lemonade
dish
Cucumber Lemon Sparkling Refresher
dish
Strawberry Citrus Sparkling Refresher
dish
Cheesy Pizza Sticks
dish
Teriyaki Tofu Family Meal
dish
Side Onion Rings
dish
Side Mashed Potatoes
dish
S'more Brownie Sundae
dish
Apple-Huckleberry Open Face Pie
dish
Banana Pudding
dish
Liquid Blanket® IPA 4-Pack
dish
GS Chicken Tortilla Soup
dish
GS Cobb Salad
dish
GS Grilled Salmon
dish
Lumberjack Pancake Tacos
dish
Breakfast Burrito
dish
Loco Moco Fried Rice
dish
Mountain Berry Pancakes
dish
DIY Mimosa
dish
Chilaquiles
dish
Cheesy Eggs + Avocado Toast
dish
Country Quiche
dish
Biscuit + Gravy
dish
Bacon Candy
dish
Donut Holes
dish
DIY Mimosa
dish
Farmhouse - Red Blend - California
dish
Dark Horse - Cabernet Sauvignon - California

Reviews

Nearby attractions of Lazy Dog Restaurant & Bar

FUNBOX ROSEVILLE

FUNBOX ROSEVILLE

FUNBOX ROSEVILLE

4.6

(44)

Closed
Click for details

Things to do nearby

Free Meet and Greet Santa!
Free Meet and Greet Santa!
Thu, Dec 11 • 4:00 PM
950 Reserve Drive #110, Roseville, CA 95678
View details
Magic Moments with Santa at Gregorys Pizza (Cirby Way) in Roseville
Magic Moments with Santa at Gregorys Pizza (Cirby Way) in Roseville
Thu, Dec 11 • 5:00 PM
1805 Cirby Way, Roseville, CA 95661
View details
The Moon Circle
The Moon Circle
Thu, Dec 11 • 6:00 PM
Lincoln blvd, Lincoln, CA 95648
View details

Nearby restaurants of Lazy Dog Restaurant & Bar

La Popular Roseville

Eureka!

Kura Revolving Sushi Bar

Q1227 Restaurant

Il Fornaio

Roadtrip Bowls Made by Lazy Dog

Ruth's Chris Steak House

Krush Burger

Falafel Flare🔥Roseville.( حلالHalal )

Shake Shack Galleria at Roseville

La Popular Roseville

La Popular Roseville

3.9

(284)

$$

Click for details
Eureka!

Eureka!

4.1

(529)

$$

Click for details
Kura Revolving Sushi Bar

Kura Revolving Sushi Bar

4.4

(142)

Click for details
Q1227 Restaurant

Q1227 Restaurant

4.5

(589)

Click for details
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Posts

John JJRsvl MarroquinJohn JJRsvl Marroquin
Introduction I am thoroughly impressed by my Lazy Dog experience. This is not a mom & pop hole-in-the-wall venue as I mention in my Google Guides profile but I also expand experiences to chain restaurants since not all chain / franchised business aren't all the same. Hence is why of my expanded reviews and my goal to alert my fellow Veterans and Military brothers and sister of businesses in appreciation that honor Military and Veterans with their discount. Not all chain locations do, but it is important to me to share. Review: I first had a Lazy Dog experience in Downey, California location. That was a good experience for Dinner time. My back story for trying Lazy Dog in Roseville is to scope out the Brunch menu, sample different food items for a possible Birthday Party venue for my wife. Needless to say, this venue will early accommodate a party of 50+ (relatives/ freinds). The price points for the Brunch items are comparable to most Breakfast / Lunch restaurant. The Brunch that we had to sample was delicious and unique. For a party of 50+ x ($15 and some change)-the highest price approximately amounts to $600. Now I am planning providing a free round of Mimosa Flight samples (you'll see in the pictures) has 3 different fruit flavors in the flight (Pomegranate, Peach Nector & Orange Juice/ Grapefruit). Other foods were all good tasting. The Biscuits and Gravy, have big pieces of white sausage (not the typical type) that had basil & other spices that overpowers the taste. The other breakfast / Lunch items were so delicious especially the Bananas Foster's French Toast. Don't need the syrup!! The Breakfast Club meal is a biscuit sandwich (sunny-side Egg, thick Cheddar Cheese, crispy Bacon, Avocado slices). I would recommend if you are NOT wanting a messy situation, you can order the egg in any style. Side options are: Fruit or Fried Has Brown (is like a deep hash brown pocket). The Egg and Avocado Toast, the eggs had melted cheese with a hint of Garlic Salt taste (the finish product seems kind of runny) and buttery. The toast had sprinkles of red pepper flakes. The taste when well together. The Breakfast Burger (made to order, the egg made in any style). Hey its a Breakfast burger. The Bananas Foster French Toast. Has at least 2 inches thick French toast, Caramel drizzle, Whipped Cream and of course.. Bananas with Maple Syrup on the side. Honestly, adding the syrup would be overkill. The dish was great. Had to try the Donut Holes. It came with a side of Chocolate sauce. The exterior was light and crispy while the inside was soft and thick. Our serving staff was accommodating, friendly and attentive. I give e this location Lazy Dog (Roseville) a total 5 Stars. Especially they honor Military and Veterans with a discount. Thank you Lazy Dog Roseville. You will definitely get more business (we are working with your event coordinator) for my wife's upcoming party.
KimberlyKimberly
I received a birthday gift card. I brought my daughter with me for lunch. We came and put our name on the waiting list. We were told 45 min to an hour...but only had to wait 15 minutes...yeahhh...we were actually online ordering when we received the text... I ASKED ...YOU CAN MAKE A RESERVATION ONLINE THROUGH WEBSITE...HIGHLY RECOMMEND...THERE IS A WAIT...SINCE COVID...SEATS ARE LIMITED RIGHT NOW... F y.i...i found out the items were increased 2 dollars an item for online ordering... DO NOT ORDER THROUGH YELP APP..THE PRICES ARE INCREASED 2.00 THROUGH GRUB HUB...THOSE THIEVES. .. ORDER DIRECTLY FROM THE LAZY DOG WEBSITE FOR THE CORRECT PRICES. . Ok...rest of my review... We were seated and greeted immediately with a drink order. Then soon after our food order. We shared the coconut shrimp appetizer...6 large shrimp come on a bed of slaw with a light Asian dressing...it also comes with a red dipping sauce which is amazing... The shrimp were cooked perfectly...the batter was light and not greasy at all...we loved it. As of June 14 2020 the cost 12.50 I ordered the wok fired calamari. If your looking for it to be battered and crispy with the plum sauce...it is not. It has a delicate batter that was somewhat soggy because if the plum sauce. The calamari was not rubbery...but very tender...i was just thinking it would be crispy for some reason..i suppose because every time I have ever ordered it...it has been battered fried like at bj's. The sauce was good. It comes served over steamed rice for 12.95. It is a pretty good size portion. I liked it...but probably not order it again. My daughter ordered the PBJ burger with onion rings. 13.95 for burger and extra 2.00 for onion rings. Overall...great experience...great food...certainly will be back God willing...
Mitsue WilhelmMitsue Wilhelm
I recently had dinner a couple of girlfriends here a couple of weekends ago and we weren’t disappointed. We had originally planned to go to Yardhouse, but the wait was over an hour long, so we decided to try Lazy Dog out and were so happy we did. We waited maybe 10 minutes and were sat near the bar. Our server was friendly and checked on us a good amount of times without being pushy or rushing us. We started off with drinks I had the Rum Barrel Punch and the Lillet Lemon Fizz, and the Cheese Curds for the table. We were all happy with our drinks and the Cheese Curds were fresh and so good! 2 of us ordered the Club Sandwich and the other had the Fried Chicken Sandwich. The food was prepared so nicely and came out to our table presented so clean and pretty! We all said we would order the same sandwiches again, and look forward to dining here again. The only downside to our visit I think was the location of the table, right when the sun was setting it was in all of our faces and made it hard to converse for a little bit until the sun went down. Other than that we really enjoyed ourselves! We forgot to ask if they offer a military discount, but we’ll remember next time! Thanks for a great dinner Lazy Dog
See more posts
See more posts
hotel
Find your stay

Pet-friendly Hotels in Roseville

Find a cozy hotel nearby and make it a full experience.

Introduction I am thoroughly impressed by my Lazy Dog experience. This is not a mom & pop hole-in-the-wall venue as I mention in my Google Guides profile but I also expand experiences to chain restaurants since not all chain / franchised business aren't all the same. Hence is why of my expanded reviews and my goal to alert my fellow Veterans and Military brothers and sister of businesses in appreciation that honor Military and Veterans with their discount. Not all chain locations do, but it is important to me to share. Review: I first had a Lazy Dog experience in Downey, California location. That was a good experience for Dinner time. My back story for trying Lazy Dog in Roseville is to scope out the Brunch menu, sample different food items for a possible Birthday Party venue for my wife. Needless to say, this venue will early accommodate a party of 50+ (relatives/ freinds). The price points for the Brunch items are comparable to most Breakfast / Lunch restaurant. The Brunch that we had to sample was delicious and unique. For a party of 50+ x ($15 and some change)-the highest price approximately amounts to $600. Now I am planning providing a free round of Mimosa Flight samples (you'll see in the pictures) has 3 different fruit flavors in the flight (Pomegranate, Peach Nector & Orange Juice/ Grapefruit). Other foods were all good tasting. The Biscuits and Gravy, have big pieces of white sausage (not the typical type) that had basil & other spices that overpowers the taste. The other breakfast / Lunch items were so delicious especially the Bananas Foster's French Toast. Don't need the syrup!! The Breakfast Club meal is a biscuit sandwich (sunny-side Egg, thick Cheddar Cheese, crispy Bacon, Avocado slices). I would recommend if you are NOT wanting a messy situation, you can order the egg in any style. Side options are: Fruit or Fried Has Brown (is like a deep hash brown pocket). The Egg and Avocado Toast, the eggs had melted cheese with a hint of Garlic Salt taste (the finish product seems kind of runny) and buttery. The toast had sprinkles of red pepper flakes. The taste when well together. The Breakfast Burger (made to order, the egg made in any style). Hey its a Breakfast burger. The Bananas Foster French Toast. Has at least 2 inches thick French toast, Caramel drizzle, Whipped Cream and of course.. Bananas with Maple Syrup on the side. Honestly, adding the syrup would be overkill. The dish was great. Had to try the Donut Holes. It came with a side of Chocolate sauce. The exterior was light and crispy while the inside was soft and thick. Our serving staff was accommodating, friendly and attentive. I give e this location Lazy Dog (Roseville) a total 5 Stars. Especially they honor Military and Veterans with a discount. Thank you Lazy Dog Roseville. You will definitely get more business (we are working with your event coordinator) for my wife's upcoming party.
John JJRsvl Marroquin

John JJRsvl Marroquin

hotel
Find your stay

Affordable Hotels in Roseville

Find a cozy hotel nearby and make it a full experience.

Get the Appoverlay
Get the AppOne tap to find yournext favorite spots!
I received a birthday gift card. I brought my daughter with me for lunch. We came and put our name on the waiting list. We were told 45 min to an hour...but only had to wait 15 minutes...yeahhh...we were actually online ordering when we received the text... I ASKED ...YOU CAN MAKE A RESERVATION ONLINE THROUGH WEBSITE...HIGHLY RECOMMEND...THERE IS A WAIT...SINCE COVID...SEATS ARE LIMITED RIGHT NOW... F y.i...i found out the items were increased 2 dollars an item for online ordering... DO NOT ORDER THROUGH YELP APP..THE PRICES ARE INCREASED 2.00 THROUGH GRUB HUB...THOSE THIEVES. .. ORDER DIRECTLY FROM THE LAZY DOG WEBSITE FOR THE CORRECT PRICES. . Ok...rest of my review... We were seated and greeted immediately with a drink order. Then soon after our food order. We shared the coconut shrimp appetizer...6 large shrimp come on a bed of slaw with a light Asian dressing...it also comes with a red dipping sauce which is amazing... The shrimp were cooked perfectly...the batter was light and not greasy at all...we loved it. As of June 14 2020 the cost 12.50 I ordered the wok fired calamari. If your looking for it to be battered and crispy with the plum sauce...it is not. It has a delicate batter that was somewhat soggy because if the plum sauce. The calamari was not rubbery...but very tender...i was just thinking it would be crispy for some reason..i suppose because every time I have ever ordered it...it has been battered fried like at bj's. The sauce was good. It comes served over steamed rice for 12.95. It is a pretty good size portion. I liked it...but probably not order it again. My daughter ordered the PBJ burger with onion rings. 13.95 for burger and extra 2.00 for onion rings. Overall...great experience...great food...certainly will be back God willing...
Kimberly

Kimberly

hotel
Find your stay

The Coolest Hotels You Haven't Heard Of (Yet)

Find a cozy hotel nearby and make it a full experience.

hotel
Find your stay

Trending Stays Worth the Hype in Roseville

Find a cozy hotel nearby and make it a full experience.

I recently had dinner a couple of girlfriends here a couple of weekends ago and we weren’t disappointed. We had originally planned to go to Yardhouse, but the wait was over an hour long, so we decided to try Lazy Dog out and were so happy we did. We waited maybe 10 minutes and were sat near the bar. Our server was friendly and checked on us a good amount of times without being pushy or rushing us. We started off with drinks I had the Rum Barrel Punch and the Lillet Lemon Fizz, and the Cheese Curds for the table. We were all happy with our drinks and the Cheese Curds were fresh and so good! 2 of us ordered the Club Sandwich and the other had the Fried Chicken Sandwich. The food was prepared so nicely and came out to our table presented so clean and pretty! We all said we would order the same sandwiches again, and look forward to dining here again. The only downside to our visit I think was the location of the table, right when the sun was setting it was in all of our faces and made it hard to converse for a little bit until the sun went down. Other than that we really enjoyed ourselves! We forgot to ask if they offer a military discount, but we’ll remember next time! Thanks for a great dinner Lazy Dog
Mitsue Wilhelm

Mitsue Wilhelm

See more posts
See more posts

Reviews of Lazy Dog Restaurant & Bar

4.3
(1,952)
avatar
5.0
3y

Introduction I am thoroughly impressed by my Lazy Dog experience. This is not a mom & pop hole-in-the-wall venue as I mention in my Google Guides profile but I also expand experiences to chain restaurants since not all chain / franchised business aren't all the same. Hence is why of my expanded reviews and my goal to alert my fellow Veterans and Military brothers and sister of businesses in appreciation that honor Military and Veterans with their discount. Not all chain locations do, but it is important to me to share.

Review: I first had a Lazy Dog experience in Downey, California location. That was a good experience for Dinner time.

My back story for trying Lazy Dog in Roseville is to scope out the Brunch menu, sample different food items for a possible Birthday Party venue for my wife. Needless to say, this venue will early accommodate a party of 50+ (relatives/ freinds). The price points for the Brunch items are comparable to most Breakfast / Lunch restaurant. The Brunch that we had to sample was delicious and unique.

For a party of 50+ x ($15 and some change)-the highest price approximately amounts to $600. Now I am planning providing a free round of Mimosa Flight samples (you'll see in the pictures) has 3 different fruit flavors in the flight (Pomegranate, Peach Nector & Orange Juice/ Grapefruit). Other foods were all good tasting. The Biscuits and Gravy, have big pieces of white sausage (not the typical type) that had basil & other spices that overpowers the taste.

The other breakfast / Lunch items were so delicious especially the Bananas Foster's French Toast. Don't need the syrup!!

The Breakfast Club meal is a biscuit sandwich (sunny-side Egg, thick Cheddar Cheese, crispy Bacon, Avocado slices). I would recommend if you are NOT wanting a messy situation, you can order the egg in any style. Side options are: Fruit or Fried Has Brown (is like a deep hash brown pocket).

The Egg and Avocado Toast, the eggs had melted cheese with a hint of Garlic Salt taste (the finish product seems kind of runny) and buttery. The toast had sprinkles of red pepper flakes. The taste when well together.

The Breakfast Burger (made to order, the egg made in any style). Hey its a Breakfast burger.

The Bananas Foster French Toast. Has at least 2 inches thick French toast, Caramel drizzle, Whipped Cream and of course.. Bananas with Maple Syrup on the side. Honestly, adding the syrup would be overkill. The dish was great.

Had to try the Donut Holes. It came with a side of Chocolate sauce. The exterior was light and crispy while the inside was soft and thick.

Our serving staff was accommodating, friendly and attentive. I give e this location Lazy Dog (Roseville) a total 5 Stars. Especially they honor Military and Veterans with a discount. Thank you Lazy Dog Roseville. You will definitely get more business (we are working with your event coordinator) for my wife's...

   Read more
avatar
5.0
5y

I received a birthday gift card. I brought my daughter with me for lunch.

We came and put our name on the waiting list. We were told 45 min to an hour...but only had to wait 15 minutes...yeahhh...we were actually online ordering when we received the text...

I ASKED ...YOU CAN MAKE A RESERVATION ONLINE THROUGH WEBSITE...HIGHLY RECOMMEND...THERE IS A WAIT...SINCE COVID...SEATS ARE LIMITED RIGHT NOW...

F y.i...i found out the items were increased 2 dollars an item for online ordering...

DO NOT ORDER THROUGH YELP APP..THE PRICES ARE INCREASED 2.00 THROUGH GRUB HUB...THOSE THIEVES. ..

ORDER DIRECTLY FROM THE LAZY DOG WEBSITE FOR THE CORRECT PRICES. .

Ok...rest of my review...

We were seated and greeted immediately with a drink order.

Then soon after our food order.

We shared the coconut shrimp appetizer...6 large shrimp come on a bed of slaw with a light Asian dressing...it also comes with a red dipping sauce which is amazing...

The shrimp were cooked perfectly...the batter was light and not greasy at all...we loved it. As of June 14 2020 the cost 12.50

I ordered the wok fired calamari. If your looking for it to be battered and crispy with the plum sauce...it is not. It has a delicate batter that was somewhat soggy because if the plum sauce. The calamari was not rubbery...but very tender...i was just thinking it would be crispy for some reason..i suppose because every time I have ever ordered it...it has been battered fried like at bj's.

The sauce was good. It comes served over steamed rice for 12.95. It is a pretty good size portion. I liked it...but probably not order it again.

My daughter ordered the PBJ burger with onion rings. 13.95 for burger and extra 2.00 for onion rings.

Overall...great experience...great food...certainly will be back...

   Read more
avatar
1.0
7w

Always review the itemized bill before adding a tip or paying in general. There were 3 of us for dinner at the Roseville CA location, where they attempted to charge us a tip without telling us. We received the device to enter our credit card for payment, and just to enter a tip (without noting a tip was already added). When we went to the itemized view, it already included a 20% tip. Had we not reviewed and selected a few buttons to see the actual bill, we would have double tipped. I was a former waiter and bartender through college, and have always tipped well. Upon reviewing the balance, the remaining total appeared unusually high. After switching to the itemized view, I discovered that a gratuity had already been applied to the bill. I immediately requested to speak with a manager for clarification.

When the manager arrived, her response was disappointingly unprofessional. She initially asked whether we had added the tip ourselves. When we explained that the gratuity was already included before we were prompted for an additional tip, she stated that there was a known “system glitch” and that their IT department was addressing it. When I asked why customers were not informed of this issue in advance, she replied that “it doesn’t always happen” and said she would remove the charge.

At no point did the manager offer an apology, show concern, or display a professional or courteous demeanor toward my family or me. Her defensive and dismissive attitude was deeply disappointing. I expressed that applying a tip without customer authorization could be considered a fraudulent charge, to which she responded in a...

   Read more
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