House of Kobe - Merrillville — Restaurant in Ross Township

Stephanie was a horrible server. The chef was great & the food was great. Our family always stops at the House of Kobe on our way home from Florida to finish off our vacation. Our daughters are always excited to come to the House of Kobe for the exciting experience. This time the service from our waitress was very poor & did not make the experience very enjoyable. Stephanie (if she gave us the correct name, middle aged woman with long dark blonde hair) was very rude & rushed us through our entire time there. When she came to take our order she acted annoyed & rushed us through ordering. I have a daughter with a gluten allergy & I asked her if they have any gluten free options. Her response was “I know nothing about gluten”. She did not offer to find out if they have anything gluten free & seemed annoyed that I even asked her. Then immediately after the chef was done cooking our food the server laid boxes out on the table even though we just began to eat. A few minutes after that while we were still eating the server comes out to ask our children what ice cream they want that comes with their kids meals. My daughter with the allergies did not get a kids meal since there was gluten in all the meals. I went to order her an ice cream & the server rudely says “she did not get a kids meal” and skips over her. She did not offer for me to buy her an ice cream separately from the meal. On top of this she gave all of my other daughters ice cream while they just began to eat their meals. Of course at that point all the kids jumped to dessert & didn’t finish their meals. Then she brought the check right over. Now we have full plates of food, ice cream, boxes, & the check all on the table. The server then keeps walking by hovering over our table trying to get us to pay. When we didn’t put the money out right away she sent a male server over to ask if we were ready to pay. We gave the money to the male server. We boxed up our food & walked to our car, as we were walking out I see our server & the male server in a car & our server had a sweater covering her window & it looked very suspicious whatever they were doing in the vehicle. This was by far the worst server I have ever had at a restaurant & this will be the last year we stop here on our way back from our family vacation. It is sad that customer service can...

We usually go to Hamada but came to house of kobe because everyone recommended them for birthday celebrations and my twins asked for hibachi on their birthday. I informed them we did not eat meat. I had to repeat myself at least 5 times. The worst of it was when the chef grabbed a raw (yes raw and dripping) chicken breast and held it over my sons plate, in his face, asking if he wanted a bite. I had to wipe the raw chicken juice off my sons plate. At this point I was disgusted and felt he was mocking us. The chef ignored my 8 year Olds questions even though he knew it was their birthday. He acted like they werent speaking at all the entire experience. He then put shrimp on my kids plates after I said so many times we did not eat meat and our vegetables hibachi was not even supposed to come with shrimp. And finally after my kids asked for him to launch the food into their mouth and he ignored them, he decided to do it with the shrimp instead of veggies. Also there was no mention of any birthday even though we told the host when I called and made the reservation, the chef, and the server multiple times. I do not know how this place has a reputation for great birthdays and don't expect perfection being a vegetarian, but I do expect a chef to notice when a family drops over 100$ on only vegetables that maybe we didn't want meat, and if he couldn't I told him only about 5 times. Our experience was stressful and my oldest wouldn't touch her plate. It felt liked we were mocked the entire time for not liking meat when people who don't want mushrooms or something and no one makes fun of them. On my children's birthday of all things. We will not be back. Hamada is way better food wise, show wise, and they don't need to be reminded to respect our dietary needs that we...

Have been dining here for years and have always had a great experience until last night. We dined in the Sushi bar/room as we always do. Sat for a minimum of 10 minutes as the waitress walked by multiple times, not once did she acknowledge us, provide menus or take our drink order. At one point I tried to wave her down and still nothing. The dining room was full, however, good customer service would be; at the very minimum acknowledge your guest or ask management for help...her response as she was visiting the table next to us for the 2-3 time and noticed we were growing frustrated "I am the only one back here, I am busy, they were here before you" She was beyond rude and certainly not what I would expect from this establishment. I could understand if we all sat down at the same time but these folks had already received their meals and her visits were follow up, one would think she would stop at our table (as she literally was standing right there) and either provide a simple "I am swamped, so sorry, Ill be right with you" or "hey folks, what can I grab you to drink" We ended up walking out. She needs to find another line of work and the management needs to better monitor their staff and provide additional waiters/waitress on busy...